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Shoprite Contact Centre Lead

1 week ago

Cape Town, Western Cape, South Africa The Shoprite Group of Companies Full time

We are seeking an experienced Service Delivery Expert to join our team at the Shoprite Group of Companies. As a key member of the Customer Contact Centre, you will play a vital role in delivering exceptional customer experiences.

The Service Delivery Expert will manage all aspects of the Customer Services Team, including operational excellence and customer satisfaction. This role requires strong leadership and communication skills, as well as the ability to motivate and develop the team to achieve their full potential.

In this role, you will work closely with multiple stakeholders to co-create solutions that meet customer needs and expectations. You will also be responsible for evaluating and improving service delivery, ensuring that we consistently surprise customers with outstanding service.

Requirements:

  • Proven leadership and management experience
  • Strong communication and interpersonal skills
  • Ability to motivate and develop teams
  • Experience in customer service or contact centre operations