Freight Operations Coordinator

1 month ago


Cape Town, Western Cape, South Africa Isilumko Staffing Full time

Isilumko Staffing is seeking an experienced Freight Operations Coordinator to join our team.

The estimated salary for this position is between $60,000 and $80,000 per year, depending on experience.

About the Role:

We are looking for a highly organized and communicative individual to coordinate freight operations, ensuring timely deliveries and collections of containers.

Key Responsibilities:

  • Coordinate with customers to receive transport orders and gather relevant information
  • Assist in drafting weekly delivery plans based on client requirements
  • Arrange deliveries of containers to clients' depots/warehouses
  • Ensure timely deliveries and collections of clients' containers
  • Prepare and provide third-party transporters with Delivery Release Orders (DROs) when outsourcing
  • Maintain up-to-date records of container movements and communicate with drivers and clients as needed
  • Identify carrier depots for empty container turn-ins on DROs
  • Allocate free days to customers and ensure turn-ins occur within the allocated timeframe

Drogon (Internal Container Tracking System):

  • Allocate DRO packs to drivers based on container specifications once the vessel starts working
  • Ensure driver doc packs are provided to drivers for port and customer signage
  • Send allocation, collection, urgent empty collection, or hot delivery instructions to drivers through the Drogon system

Communication:

  • Provide regular feedback to clients regarding ETA of vessels and containers
  • Follow up on the status of vessels and containers
  • Resolve escalated issues promptly and accurately
  • Maintain professional and effective customer service at all times

Requirements:

  • Matric or equivalent - required
  • 1-2 years in a similar role and industry - required
  • Experience with an ERP or transport industry system - advantage
  • Intermediate MS Office Package skills, specifically Excel - advantage


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