SD-WAN Network Support Engineer: Enterprise IT Expert

2 days ago


Sandton, South Africa Dimension Data Full time

Are you an experienced SD-WAN professional looking for a challenging role at Dimension Data?

About the Role

We are seeking a skilled SD-WAN Network Support Engineer to join our team. In this role, you will be responsible for delivering exceptional network support services to our clients.

Key Responsibilities:

  • Provide second-level network support for critical customer issues
  • Expertly troubleshoot IP and Network Security issues
  • Fault isolation, troubleshooting, and resolution support for customer network issues
  • Participate in root cause analysis on incidents
  • Continually review, test, debug, and enhance existing/new capabilities and features
  • Provide rotational after hours escalation services
  • Maintain and administer WAN solutions and related environments

Requirements

  • A qualification in Information Technology or Computer Science or related field
  • Pertinent Technology specific certifications – Cisco CCNA
  • 4-5 years of work experience in a technical implementation engineering or similar role with Cisco, Fortinet or PaloAlto technology
  • Intermediate understanding of SD-WAN
  • Basic understanding of hyperscalers
  • Basic IPT skills

Estimated Salary: $80,000 - $110,000 per year

About Us

At Dimension Data, we understand that our employees are our greatest asset. That's why we offer a comprehensive benefits package, including competitive salary, medical insurance, retirement savings plan, and paid time off.



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