Senior SD-WAN Engineer

1 month ago


Sandton, South Africa Dimension Data Full time

We are seeking a skilled Senior SD-WAN Engineer to join our team at Dimension Data.

About the Role:

This position involves providing technical expertise and guidance to junior team members, participating in the evaluation and definition of design standards, and coordinating external vendors for solution evaluation and customization.

Main Responsibilities:

  • Participate in the development of tools for continuous delivery and deployment automation
  • Serve as network subject matter expert, providing technical expertise, design skills, and expert operational support
  • Effectively create and utilize lab setups to duplicate and solve problems, validate planned changes to software and hardware design
  • Assist with the implementation of upgrades and enhancements to WAN services, including communications, preparation of documentation and training
  • Create, review and/or vet technical functional specifications and low-level network solutions design documentation, ensuring those are complete, correct and kept current
  • Position occasionally requires providing engineering-level support for Operations, including maintenance windows/off-hour support
  • Effectively work with cross-functional teams or vendors to resolve major customer issues
  • Participate in root cause analysis on incidents, helping to drive identification of preventative actions meant to ensure problems don't recur, and delivering on the tasks within those actions
  • Continually review, test, debug, and enhance existing/new capabilities and features
  • Provide rotational after hours escalation services
  • Determine the events logged in the tools that require action and the associated actions
  • Analyse network performance metrics and identify service affecting root causes to customer chronic and systemic issues
  • Collaborate with cross-organizational teams to promote efficient business processes
  • Analyse problems and design & implement effective solutions
  • Apply data-driven approach to collect and analyze customer data
  • Consultation of technical documentation, bulletins and release notes for known problems
  • Performs technical training to junior operations/engineering team members
  • Interfaces with customers to help educate them on the use and functionality of their service
  • Collaborates with customer, Internal Engineering, and Vendor during in-depth troubleshooting
  • Performs deep dives and root cause analysis into incidents and systemic problems
  • Coordinates and implements patches in the production environment to resolve systemic or client specific problems
  • Collaborates with project stakeholders to identify tool and technical requirements to support Operations
  • Conducts analysis to determine integration needs
  • Continually review, test, debug, and enhance existing/new capabilities and features
  • Recommend corrective actions based on analysis
  • Conducting regular network performance tests
  • Monitoring of system resource utilization, trends, and capacity planning
  • Review and analysis of log files and performance metrics
  • Working within established configuration and change management policies to ensure awareness, approval and success of changes made to network infrastructure
  • Report compilation

About You:

To be successful in this role, you will need to have advanced understanding of SD-WAN, experience working with Cisco, Fortinet or PaloAlto, and excellent proficiency in change management process with an ability to plan, monitor and execute changes with clear identification of risks and mitigation plans.

What We Offer:

We offer a competitive salary of approximately $120,000 per year, depending on location, along with a range of benefits including health insurance, retirement savings plan, and paid time off.



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