SD-WAN Data Analyst

1 week ago

Sandton, South Africa Dimension Data Full time
Job Description

As a Data Insights Specialist at Dimension Data, you will play a crucial role in managing and analyzing data generated by our SD-WAN tools. Your primary responsibility will be to develop a thorough understanding of the data being collected and to identify meaningful patterns and trends. This will involve working closely with our deployment and support teams to enhance the SD-WAN service being delivered.

Key Responsibilities:

  • Develop a detailed understanding of the data being collected by our tools
  • Develop mechanisms to aggregate data from disparate systems to identify meaningful patterns
  • Work with technical teams to match issues with identified trends
  • Develop dashboard views for clients, support teams, and technical specialists
  • Develop automated reports
  • Understand our operating principles and make them the guidelines for your work
  • Own the customer experience and think and act in ways that put our customers first
  • Be an enthusiastic learner, user, and advocate of our game-changing technology, products, and services
  • Win as a team by working together and being open to new ideas
  • Drive efficiencies, results, and growth
  • Respect and promote inclusion and diversity
  • Do what's right for each other, our customers, investors, and our communities
  • Back up your team members where required
  • Don't let anyone have to fix or complete work that you are responsible for

Requirements:

  • A qualification in statistics, computer science, data science, or analytics or a related field
  • Demonstrated technical experience using programs to extract, analyze, and manipulate data from various disparate data sources and systems
  • Demonstrable experience in a data analytics or business intelligence role working with databases, e.g., Oracle, MySQL, MS
  • Basic understanding of SD-WAN preferred
  • Demonstrated reporting and analytical experience using BI tools or any other tools of preference
  • Solid experience in developing queries and reports based on user requirements
  • Must be prepared to work flexible hours dependent on key project deliverables

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