SD-WAN Technical Specialist

1 month ago


Sandton, South Africa Dimension Data Full time
Job Summary

You will be part of a team that provides SD-WAN support services to our clients. Key responsibilities include fault isolation, troubleshooting, and resolution of critical customer network issues.

Main Responsibilities

• Troubleshoot IP and network security issues, including routing, performance, connectivity, access, network address translation, access control lists/firewall rules, and network management protocols.

• Participate in root cause analysis to identify preventative actions and ensure problems don't recur.

• Provide after-hours escalation services and manage customer communications and expectations.

• Work with cross-functional teams or vendors to resolve major customer issues.

• Escalate issues in a timely fashion and provide all relevant information.

Requirements

• 2-3 years of experience in a technical implementation engineering or similar role.

• Intermediate understanding of SD-WAN and basic understanding of hyperscalers.

• Basic IPT skills and pertinent technology-specific certifications.

About Us

We are a leading provider of IT services and solutions, dedicated to delivering exceptional results to our clients. Our team is passionate about providing top-notch support services and working together to achieve excellence.



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