SD-WAN Technical Specialist
1 month ago
You will be part of a team that provides SD-WAN support services to our clients. Key responsibilities include fault isolation, troubleshooting, and resolution of critical customer network issues.
Main Responsibilities
• Troubleshoot IP and network security issues, including routing, performance, connectivity, access, network address translation, access control lists/firewall rules, and network management protocols.
• Participate in root cause analysis to identify preventative actions and ensure problems don't recur.
• Provide after-hours escalation services and manage customer communications and expectations.
• Work with cross-functional teams or vendors to resolve major customer issues.
• Escalate issues in a timely fashion and provide all relevant information.
Requirements
• 2-3 years of experience in a technical implementation engineering or similar role.
• Intermediate understanding of SD-WAN and basic understanding of hyperscalers.
• Basic IPT skills and pertinent technology-specific certifications.
About Us
We are a leading provider of IT services and solutions, dedicated to delivering exceptional results to our clients. Our team is passionate about providing top-notch support services and working together to achieve excellence.
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