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Relationship Manager

2 months ago

East London, Eastern Cape, South Africa Nedbank Full time
Job Summary

We are seeking a highly skilled and experienced Relationship Manager to join our team at Nedbank. As a key member of our sales and service team, you will be responsible for building and maintaining strong relationships with our clients, identifying new business opportunities, and driving revenue growth.

Key Responsibilities
  • Partner with commercial banking segment business managers to identify and obtain new business referrals for short-term insurance and progress these towards quotes and sales.
  • Maintain sound relationships and an engagement model with both internal and external stakeholders.
  • Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.
  • Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
  • Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
  • Follow laid down processes in opening of accounts by using checklist and account opening matrix.
  • Complete weekly compliance training and assessment online to keep up to date on changes.
  • Keep relevant compliance Letter of Authority up to date and inform clients at each interaction.
  • Action daily control reports and attach correct documentation.
  • Identify new clients and their needs through needs analysis and provide a suitable solution.
  • Cross sell to existing clients by establishing need through financial fitness discussions.
  • Obtain referrals from existing clients as well as leads from other Business Units through area collaboration.
  • Ensure that every deal done is priced in line with Business Unit objective and strategy.
  • Generate revenue through charging for ad hoc services provided to clients.
  • Monitor and manage sales on a daily; weekly and monthly basis in order to achieve monthly targets.
  • Increase market share by converting secondary clients to primary clients and ensuring accounts are entrenched.
  • Participate in end of day discussion and apply recommendations from manager to optimise sales results.
  • Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
  • Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
  • Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
  • Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
  • Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team. Maintain world class service standards when dealing with clients by listening; attending to their needs; keeping them in the loop and making things happen for them.
  • Ensure that client complaints and queries are resolved timeously by using relevant complaints system.
  • Adhere to the ask once promise to clients according to Nedbank strategy.
  • Build relationships with clients through regular contact and having an individual interest in them.
  • Network with internal stakeholders to collaborate in order to provide complete solution to clients.
  • Obtain regular feedback from clients by requesting completion of feedback forms.
  • Mitigate risk to Nedbank by identifying and verifying clients manually or using relevant technology.
  • Adhere to clean desk policy to minimise risk of exposing client confidentiality.
  • Reduce fraudulent transactions by reporting suspicious transactions to the relevant department.
Requirements
  • Matric / Grade 12 / National Senior Certificate
  • Advanced Diplomas/National 1st Degrees
Essential Qualifications
  • Bachelor of Commerce: Banking or Accounting
  • Regulatory Exams- FAIS Key Individual/ Representative
  • Short-term Insurance full qualification Personal Lines and Commercial lines
Minimum Experience Level
  • 3-4 years' within a Bank dealing with bankers and lead generation.
  • 5-7 years' experience in short-term insurance- Commercial lines in an intermediary/ Broker role
Technical / Professional Knowledge
  • Business terms and definitions
  • Data analysis
  • Governance, Risk and Controls
  • Nedbank policies and procedures
  • Relevant regulatory knowledge
  • Relevant software and systems knowledge
  • Business writing skills
  • Nedbank culture
  • Cluster Specific Operational Knowledge
  • Banking knowledge
Behavioural Competencies
  • Continuous Learning
  • Energy
  • Advancing Sales Discussions
  • High-Impact Communication
  • Managing Work
  • Sales Disposition
  • Sustaining Customer Satisfaction