Desktop Support Specialist
2 weeks ago
**Key Responsibilities:**
* Provide technical support to users, addressing hardware, software, and network issues.
* Respond to and resolve helpdesk tickets in a timely manner.
* Troubleshoot system errors, connectivity problems, and application issues.
* Install, configure, and maintain computer systems, peripherals, and software.
* Assist with user account management, including password resets and access.
* Document issues and resolutions to maintain accurate records of support activities.
* Escalate complex issues to higher-level support when necessary.
* Provide on-site or remote after-hours assistance as required.
* Ensure users are informed of the status of their requests and deliver excellent customer service.
**Requirements:**
* Matric qualification
* IT experience qualification essential
* Driver's license essential
**What We Offer:**
* Competitive salary and benefits package
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
If you are a motivated and detail-oriented individual with a passion for IT, we encourage you to apply for this exciting opportunity.
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