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Desktop Support Specialist

2 months ago

Cape Town, Western Cape, South Africa Network Recruitment Full time
Desktop Support Analyst

Network Recruitment is seeking a skilled Desktop Support Analyst to join our team in Cape Town. As a hybrid role, you will provide technical support for our employees, ensuring they have the necessary tools to perform their duties efficiently.

Key Responsibilities:
  • Provide onsite support for resolving daily incidents and fulfilling service requests
  • Utilize the ISM Tool to perform daily operational tasks efficiently and within SLA time-frames
  • Manage the commissioning and decommissioning of domain and non-domain machines through SCCM, ensuring adherence to standard procedures
  • Deploy software using SCCM
  • Plan, coordinate, and assist with employee desk relocations
  • Be available for after-hours work due to standby support or project-related tasks
  • Document procedures and troubleshooting steps
  • Offer support for audio-visual and video conferencing systems
  • Provide printer support
  • Support Azure Virtual Desktop (AVD) environments

Requirements:

  • At least 6 years desktop support experience
  • Experience with SCCM, Office 365, Windows 10/11, and Smart device support using Intune Management
  • Knowledge of Azure Virtual Desktop (AVD) environments

What We Offer:

A dynamic and supportive work environment, opportunities for growth and development, and a competitive salary package.

How to Apply:

If you are a motivated and experienced Desktop Support Analyst looking for a new challenge, please submit your application. We look forward to hearing from you.