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Desktop Support Specialist

2 months ago

Cape Town, Western Cape, South Africa The Legends Agency Full time

Job Title: Junior Desktop Support Technician (Tier 1)

Location: Central, Cape Town

Contract Type: Contractual (Immediate Start)

Salary: R15,000 per month

Overview: The Legends Agency is seeking a motivated Junior Desktop Support Technician with at least one year of desktop support experience to join our team in Central Cape Town on a contractual basis. As a Tier 1 Desktop Technician, you will be responsible for providing essential support to our users, handling laptop troubleshooting, and ensuring the smooth operation of IT services.

Key Responsibilities:

  • Laptop Troubleshooting: Diagnose and resolve hardware and software issues on laptops.
  • Basic Onsite User Support: Provide on-site assistance to users for IT-related issues, including but not limited to software installations and system configurations.
  • New User Setups: Set up new users with their IT equipment, including configuring desktops, laptops, and peripherals.
  • Courier Services Organization: Arrange for the delivery and collection of new equipment to and from end users.
  • Warranty Calls Logging: Manage warranty calls with hardware vendors to ensure timely repairs or replacements of faulty equipment.

Requirements:

  • Experience: Minimum of 1 year of desktop support experience in a professional environment.
  • Technical Skills: Basic understanding of hardware and software troubleshooting, installation, and maintenance.
  • Communication: Strong verbal and written communication skills.
  • Organizational Skills: Ability to manage multiple tasks efficiently and effectively.
  • Customer Service: Demonstrated commitment to providing excellent user support.
  • Availability: Must be able to start immediately and work on-site.

Desirable Skills:

  • Certifications: Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus but not required.
  • Problem-Solving: Ability to think critically and troubleshoot complex issues.