Senior Operations Manager
7 days ago
At WNS Global Services, we are seeking a highly skilled and experienced Senior Group Manager to lead our team of operational leaders. As a key member of our senior management team, you will be responsible for delivering exceptional customer experience and driving business growth through strategic planning and execution.
Key Responsibilities:
- Lead a team of operational leaders to achieve business objectives and improve customer satisfaction.
- Develop and implement commercial strategies to drive revenue growth and profitability.
- Build and maintain strong relationships with internal and external stakeholders to ensure effective communication and collaboration.
- Ensure compliance with all relevant regulatory standards and industry best practices.
- Drive continuous improvement initiatives to enhance operational efficiency and customer experience.
Requirements:
- Proven track record of 5 years' experience as a senior operations manager in a contact center/BPO environment.
- Strong leadership and change management skills, with the ability to coach and develop high-performing teams.
- Excellent commercial acumen, with a deep understanding of customer needs and market trends.
- Advanced planning and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Proficiency in MS Office at an advanced level.
Additional Information:
Candidates must be willing to work rotational shifts, including afternoons and nights, and have access to fibre or live in a fibre-enabled area.
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