Product Support Specialist

6 days ago


Johannesburg, Gauteng, South Africa Progessive International Full time
Job Description

**Job Title:** Product Support Specialist

**Job Summary:** We are seeking a highly skilled Product Support Specialist to join our team at Progressive International. The successful candidate will be responsible for providing technical support and assistance to our customers, ensuring that they receive the highest level of service and support.

Key Responsibilities:

  • Provide technical support and assistance to customers via phone, email, and other communication channels.
  • Diagnose and troubleshoot technical issues with our products and services.
  • Develop and implement solutions to resolve technical issues and improve customer satisfaction.
  • Collaborate with cross-functional teams to resolve complex technical issues.
  • Provide training and support to customers on the use of our products and services.

Requirements:

  • Tertiary degree in IT, software, or computer engineering (or equivalent experience).
  • Experience in an engineering, IT, communications/networking technology, or other technical position.
  • Project management/coordination experience.
  • Industry experience in a mining environment or with mobile fleet equipment.
  • Experience with the use of helpdesk/ticketing applications.

Preferred Qualifications:

  • Strong knowledge of current network and communications technology.
  • Ability to read and interpret electrical wiring diagrams.
  • Excellent oral and written communication skills, with a high level of attention to detail.
  • Customer service focused, with a strong work ethic and ability to work unsupervised.
  • Good interpersonal and teamwork skills and ability to develop effective customer relationships.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


  • Johannesburg, Gauteng, South Africa Cepheid Full time

    Job SummaryCepheid is seeking a highly skilled and customer-focused Product Support Specialist to join our Tier 1 Technical Support Team. As a key member of our Customer Care team, you will provide exceptional support to internal and external customers, ensuring timely and effective resolution of product-related issues.Key ResponsibilitiesEngage with...


  • Johannesburg, Gauteng, South Africa Stryker South Africa (Pty) Ltd. Full time

    About the Role:Stryker South Africa (Pty) Ltd. is seeking a highly skilled Mako Product Specialist to provide clinical product support to end-users of our pioneering MAKO Robotic Surgery Products in Gauteng, South Africa.Key Responsibilities:Provide on-site guidance and assistance during surgical procedures to ensure optimal product performance and user...


  • Johannesburg, Gauteng, South Africa Centrax Systems Full time

    Job DescriptionAt Centrax Systems, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to end-users for our ERP system.Key ResponsibilitiesTroubleshoot issues and provide solutions to end-usersDocument support requests and resolutionsEscalate...


  • Johannesburg, Gauteng, South Africa Isilumko Staffing (JHB) Full time

    Job SummaryWe are seeking a highly skilled and experienced IT Support Specialist to join our team at Isilumko Staffing (JHB). As a Technical Trainer: Banking Client, you will be responsible for delivering exceptional customer support and training to our clients in the banking industry.Key ResponsibilitiesProvide technical support and training to clients on...


  • Johannesburg, Gauteng, South Africa I Consulting and Projects Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at I Consulting and Projects. As an Administrative Support Specialist, you will play a critical role in ensuring the smooth operation of our office.Key ResponsibilitiesAdministrative SupportProvide administrative support to our team members,...


  • Johannesburg, Gauteng, South Africa E&D Recruiters Full time

    About the RoleWe are seeking a highly skilled Product Development Specialist to join our team at E&D Recruiters. As a key member of our product development team, you will be responsible for designing and developing innovative products that meet the needs of our clients.Key ResponsibilitiesProduct Design: Participate in the product design phase to ensure...

  • Product Specialist

    13 hours ago


    Johannesburg, Gauteng, South Africa Clinigen Full time

    About the RoleWe are seeking a highly motivated and experienced Product Specialist to join our team at Clinigen. As a key member of our sales and marketing team, you will be responsible for promoting our company's and product trademarks and brands, achieving sales targets, and providing exceptional customer service.Key ResponsibilitiesSales and Marketing:...


  • Johannesburg, Gauteng, South Africa Elite Search and Selection Full time

    Job SummaryWe are seeking a highly skilled IT Support Specialist to join our team at Elite Search and Selection. As an IT Support Specialist, you will be responsible for providing top-notch technical support and maintenance to our clients.Key ResponsibilitiesTechnical Support: Provide 24/7 support and maintenance for Microsoft Servers environment, including...


  • Johannesburg, Gauteng, South Africa Primeserv Recruitment Full time

    **Job Summary**Primeserv Recruitment is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to internal and external customers, ensuring the smooth operation of their infrastructure.**Key Responsibilities:**Provide technical support to internal and external...


  • Johannesburg, Gauteng, South Africa Parvana Full time

    About ParvanaParvana is a leading global organization with a diverse team of experts in various fields. We prioritize innovation, integrity, and employee growth, utilizing cutting-edge technology and digitized processes to drive success.Job DescriptionPosition Overview:This role offers an excellent opportunity for a skilled IT professional to join our team...


  • Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    Job SummaryIsilumko Staffing is seeking a highly skilled Product Governance Specialist to join our team. As a Product Governance Specialist, you will play a critical role in ensuring the governance and risk assessments related to new and structured product introductions are identified and addressed before execution for CIB across all business units and...


  • Johannesburg, Gauteng, South Africa SYSPRO Full time

    Job SummaryThe Technical Support Specialist will be responsible for providing exceptional support to our customers and partners, ensuring their needs are met and exceeded. This role is a key part of our Professional Services team, working closely with our customers to resolve product-related queries and provide a reporting channel for program errors.Key...


  • Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    Isilumko Staffing is seeking a highly skilled IT Support Specialist to join our team for a month-to-month contract. The successful candidate will be responsible for providing top-notch technical support to customers during a migration project.Key Responsibilities:Provide reliable and self-disciplined technical support to customersConduct migration support...


  • Johannesburg, Gauteng, South Africa Zimmer Biomet Full time

    About the RoleZimmer Biomet is a leading medical technology company that is dedicated to improving the quality of life for people around the world. We are seeking a highly skilled and experienced Clinical Support Specialist to join our team.Key ResponsibilitiesWork closely with Sales Representatives, Key Account Managers, and Regional Sales Managers to...


  • Johannesburg, Gauteng, South Africa People Dimension Full time

    Job Summary:We are seeking a highly skilled IT Support Specialist to join our team at People Dimension. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our customers.Key Responsibilities:Provide technical support for IT-related issues, including desktop, website, and email support.Assist customers...


  • Johannesburg, Gauteng, South Africa Micromine Full time

    About the OpportunityWe are seeking a highly skilled Product Specialist Team Lead to join our team at Micromine. As a key member of our team, you will be responsible for leading our team of Product Specialists to deliver high-quality pre and post-sales outcomes within the AMEE region.As a Product Specialist Team Lead, you will assist the team in providing...


  • Johannesburg, Gauteng, South Africa Centrax Systems Full time

    **Job Summary**Centrax Systems is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to end-users for our ERP system.**Key Responsibilities**Provide technical support to end-users via phone, email, or in-personTroubleshoot issues with the ERP...


  • Johannesburg, Gauteng, South Africa Maneshez solutions services Full time

    Job DescriptionManeshez Solutions Services is seeking a highly skilled and dedicated Educational Support Specialist to join our team. As an integral part of our educational team, the successful candidate will be responsible for providing exceptional support to our students and teachers.Key Responsibilities:Classroom Support: Assist teachers with lesson...


  • Johannesburg, Gauteng, South Africa Telebest Full time

    **About the Role**Telebest is seeking a highly skilled Product Specialist: Access Portfolio to join our team. As a Product Specialist, you will play a critical role in driving the success of our Access Portfolio product.**Key Responsibilities****Product Roadmap Prioritization**: Collaborate with cross-functional teams to prioritize product roadmap...


  • Johannesburg, Gauteng, South Africa Energy at Work Projects Full time

    Job Description**Job Title:** Executive Support Specialist**Job Summary:** We are seeking a highly organized and experienced Executive Support Specialist to provide comprehensive support to our Director. This role presents an exciting opportunity to work closely with a visionary leader in a thriving and collaborative work environment.**Key...