Product Support Specialist
6 days ago
**Job Title:** Product Support Specialist
**Job Summary:** We are seeking a highly skilled Product Support Specialist to join our team at Progressive International. The successful candidate will be responsible for providing technical support and assistance to our customers, ensuring that they receive the highest level of service and support.
Key Responsibilities:
- Provide technical support and assistance to customers via phone, email, and other communication channels.
- Diagnose and troubleshoot technical issues with our products and services.
- Develop and implement solutions to resolve technical issues and improve customer satisfaction.
- Collaborate with cross-functional teams to resolve complex technical issues.
- Provide training and support to customers on the use of our products and services.
Requirements:
- Tertiary degree in IT, software, or computer engineering (or equivalent experience).
- Experience in an engineering, IT, communications/networking technology, or other technical position.
- Project management/coordination experience.
- Industry experience in a mining environment or with mobile fleet equipment.
- Experience with the use of helpdesk/ticketing applications.
Preferred Qualifications:
- Strong knowledge of current network and communications technology.
- Ability to read and interpret electrical wiring diagrams.
- Excellent oral and written communication skills, with a high level of attention to detail.
- Customer service focused, with a strong work ethic and ability to work unsupervised.
- Good interpersonal and teamwork skills and ability to develop effective customer relationships.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
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