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Clinical Support Specialist
2 months ago
Zimmer Biomet is a leading medical technology company that is dedicated to improving the quality of life for people around the world. We are seeking a highly skilled and experienced Clinical Support Specialist to join our team.
Key Responsibilities- Work closely with Sales Representatives, Key Account Managers, and Regional Sales Managers to service hospitals and provide technical support to customers.
- Ensure a seamless experience for customers using Zimmer Biomet products and services, with a focus on high levels of customer satisfaction.
- Deliver bespoke training to surgeons and scrub staff to ensure they are competent to operate safely and efficiently with Zimmer Biomet products.
- Provide technical advice in the operating room on Zimmer Biomet Recon & TDS products.
- Generate sales leads within platinum and silver customers.
- Manage logistics around procedure planning and consignment stock.
- Provide on-site support for product demonstrations and educational initiatives.
- Follow all internal communication and documentation policies.
- Adhere to divisional sales strategies under the guidance of the Regional Sales Manager.
- Stay up-to-date with knowledge of Zimmer Biomet and competitive products.
- Undertake other duties as required by the Regional Sales Manager.
- Bachelor's degree or equivalent experience.
- Strong networking capabilities and sound business acumen.
- Strong knowledge in orthopedics, with specific knowledge of competitor's products and strategies.
- Significant level of clinical expertise.
- Strong presentation skills, customer-centric, relationship, and communication skills.
- Entrepreneurial, target-oriented, and organizational skills.
- Analysis capability and problem-solving skills.
- Team spirit and willingness to learn.
80% travel is expected for this role.