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Sales Professional

1 week ago

Pretoria, Gauteng, South Africa DigiCert Full time
Job Description

We are seeking a Commercial Sales Representative with professional working proficiency in German to join our Global Transactional Management (GTM) team. As a key member of our GTM team, you will drive renewal strategy, build relationships, deliver business outcomes, mitigate risk & churn, and deliver insights.

Key Responsibilities:

  • Develop and execute retention strategies as part of the customer success plan for accounts.
  • Build and maintain relationships with key decision-makers and customers to influence adoption and customer success.
  • Guide customers to support channels available as part of the value DigiCert provides.
  • Define business outcomes and orchestrate success plans inclusive of customer priorities, milestones, risks, and metrics.
  • Interpret and act on usage information focusing on 'at risk' customers to mitigate churn and identify value optimization opportunities.
  • Demonstrate and educate customers on relevant functionality and content resulting in increased adoption.
  • Promote insights relevant to customers' workflow and act as a voice of the customer internally, feeding back their experiences.

About You:

  • 3+ years of experience managing the full sales cycle (inside or field sales) in the software space.
  • Professional working proficiency in German & English.
  • Ability to effectively navigate objections and challenges toward a win-win outcome and renewal.
  • Experience in transactional sales; high velocity.
  • Excellent time management skills.
  • Strong ability to collaborate with internal operational and account management teams.
  • Experience facilitating customer meetings and presenting to an audience in a concise, inspirational, and convincing manner.
  • Strong presentation skills (both verbal & written) and interpersonal skills; ability to organize and execute a sales plan.