IT Training Manager

4 weeks ago


Cape Town, Western Cape, South Africa DLK Group (PTY) Ltd Full time
Job Description

We are seeking a highly skilled IT Training Manager to join our team at DLK Group (PTY) Ltd. The successful candidate will be responsible for analyzing business training needs, designing and developing effective training materials, and delivering impactful training interventions to maximize knowledge transfer and support ongoing project and change management efforts.

Key Responsibilities
  • Analyze business training needs to identify opportunities for improvement and develop targeted training programs.
  • Design and develop training materials, including presentations, handouts, and assessments, to ensure effective knowledge transfer.
  • Deliver training sessions to employees, using a variety of teaching methods to engage and motivate learners.
  • Track and evaluate delegate feedback to continuously improve training programs and report on outcomes.
  • Provide technical support to users, addressing issues and queries related to IT systems and tools.
  • Support project and change management teams by training employees on new processes and systems.
  • Conduct research and engage in self-study to stay updated with the latest developments in information technology and training practices.
Requirements
  • Relevant B-Degree in a related field.
  • 8 years of experience in IT training or a similar role.
  • Proven ability to analyze training needs, design effective materials, and deliver impactful training sessions.
  • Experience in developing competency-based assessments and tracking training outcomes.
  • Strong technical support skills and familiarity with productivity tools.
  • Ability to support project and change management initiatives through training.
  • Commitment to continuous learning and staying abreast of new IT and training trends.


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