IT Training Manager
2 weeks ago
DLK Group (PTY) Ltd is seeking a highly skilled and experienced Principal IT Trainer Manager to join our team. As a key member of our training department, you will be responsible for designing, developing, and delivering training programs that enhance individual performance and add value to the business.
Key Responsibilities:- Conduct Training Needs Analysis to identify business training needs and develop training interventions that meet those needs.
- Design and develop training materials related to productivity tools used within the business, ensuring they meet the needs of users.
- Create and implement competency-based assessments to evaluate the effectiveness of training programs and the knowledge gained by participants.
- Facilitate training interventions for employees to ensure maximum knowledge transfer and effective use of IT tools and systems.
- Track and evaluate delegate feedback to assess the quality and effectiveness of training programs.
- Compile and present training reports, outlining the success of training interventions and identifying areas for improvement.
- Provide technical support to all users, assisting them in troubleshooting issues and utilizing the IT systems effectively.
- Collaborate with project and change management teams to train staff on new processes and systems, ensuring smooth transitions during organizational changes.
- Relevant B-Degree
- 8+ years of experience in IT Training and Management
- Strong technical background in supporting users with IT issues, including troubleshooting and productivity tool assistance
- Excellent communication and presentation skills to effectively engage users across the organization
- Ability to design and facilitate training sessions that are interactive, practical, and results-oriented
- Business Analysis: Ability to assess and align business training needs with organizational goals to create impactful training programs.
- Instructional Design: Proficiency in developing training material that enhances user competency with IT tools.
- Facilitation Skills: Expertise in delivering engaging training sessions that promote maximum knowledge retention.
- Technical Expertise: Strong technical background in supporting users with IT issues, including troubleshooting and productivity tool assistance.
- Project Support: Experience in collaborating with project and change management teams to ensure training aligns with business transformation initiatives.
- Data Analysis: Ability to track and analyze feedback and performance data to measure training effectiveness.
- Research & Development: Continuous self-learning to keep up with advancements in IT and training methods.
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