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IT Training Manager

1 month ago

Cape Town, Western Cape, South Africa DLK Group (PTY) Ltd Full time
Job Title: Principal IT Trainer Manager

DLK Group (PTY) Ltd is seeking a highly skilled and experienced Principal IT Trainer Manager to join our team. As a key member of our training department, you will be responsible for designing, developing, and delivering training programs that enhance individual performance and add value to the business.

Key Responsibilities:
  • Conduct Training Needs Analysis to identify business training needs and develop training interventions that meet those needs.
  • Design and develop training materials related to productivity tools used within the business, ensuring they meet the needs of users.
  • Create and implement competency-based assessments to evaluate the effectiveness of training programs and the knowledge gained by participants.
  • Facilitate training interventions for employees to ensure maximum knowledge transfer and effective use of IT tools and systems.
  • Track and evaluate delegate feedback to assess the quality and effectiveness of training programs.
  • Compile and present training reports, outlining the success of training interventions and identifying areas for improvement.
  • Provide technical support to all users, assisting them in troubleshooting issues and utilizing the IT systems effectively.
  • Collaborate with project and change management teams to train staff on new processes and systems, ensuring smooth transitions during organizational changes.
Requirements:
  • Relevant B-Degree
  • 8+ years of experience in IT Training and Management
  • Strong technical background in supporting users with IT issues, including troubleshooting and productivity tool assistance
  • Excellent communication and presentation skills to effectively engage users across the organization
  • Ability to design and facilitate training sessions that are interactive, practical, and results-oriented
Core Competencies:
  • Business Analysis: Ability to assess and align business training needs with organizational goals to create impactful training programs.
  • Instructional Design: Proficiency in developing training material that enhances user competency with IT tools.
  • Facilitation Skills: Expertise in delivering engaging training sessions that promote maximum knowledge retention.
  • Technical Expertise: Strong technical background in supporting users with IT issues, including troubleshooting and productivity tool assistance.
  • Project Support: Experience in collaborating with project and change management teams to ensure training aligns with business transformation initiatives.
  • Data Analysis: Ability to track and analyze feedback and performance data to measure training effectiveness.
  • Research & Development: Continuous self-learning to keep up with advancements in IT and training methods.