Administrative Liaison for Client Services

3 weeks ago

Cape Town, Western Cape, South Africa West Coast Personnel Full time

The ideal candidate for this role at West Coast Personnel should possess strong interpersonal skills and be able to maintain a professional demeanor in all interactions. This includes the ability to communicate effectively in both written and verbal English, as well as a friendly and approachable personality.



Key Responsibilities:


  • Act as the first point of contact for clients, providing exceptional service via phone and email
  • Address client inquiries and concerns professionally and efficiently
  • Demonstrate strong written and verbal communication skills in English
  • Prepare and edit written communications, ensuring clarity and professionalism
  • Assist in day-to-day administrative tasks to ensure the smooth operation of the office
  • Maintain organized records and files for easy accessibility
  • Display a keen interest in learning and understanding legal processes
  • Collaborate with legal professionals to gain insights into the legal field
  • Demonstrate exceptional organizational skills in managing tasks and responsibilities
  • Prioritize and coordinate multiple activities to meet deadlines
  • Utilize Microsoft Excel for basic data entry and reporting
  • Generate reports and maintain data accuracy
  • Provide support in the preparation and submission of visa applications across various categories
  • E nsure compliance with relevant regulations and guidelines


Qualifications:


  • Bachelors degree in a related field is preferred but not essential for candidates with significant relevant experience
  • 2-3 years of prior experience in a client-facing or administrative role is expected
  • Proficiency in Microsoft Office applications, particularly Excel (basic data entry and intermediate reporting skills beneficial but not mandatory)
  • Mandatory matriculation (proof must be provided)


Personal Attributes:


  • Friendly and approachable demeanor
  • Strong interpersonal skills
  • Self-motivated and proactive
  • Attention to detail and ability to handle sensitive information with confidentiality


Training:

Comprehensive training will be provided for all visa categories, starting with easy processes such as uploading applications.

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