Key Operations Specialist Johannesburg/Cape Town Role

3 weeks ago

Sandton, South Africa Wilderness Safaris Full time
Job Title: Key Operations Specialist Johannesburg/Cape Town Role

About the Company:
Wilderness Safaris is a leading tour operator in Southern and East Africa, offering unique and immersive experiences for travelers. Our team is passionate about wildlife conservation and sustainability.

Job Description:
We are seeking an experienced Operations Specialist to join our team in Johannesburg or Cape Town. The successful candidate will be responsible for filling a full operations role in the booking process, working closely with Travel Designers and suppliers to ensure seamless customer experiences.

Duties and Responsibilities:
- Develop stakeholder relationships by liaising with travel designers on all bookings in an operational capacity and continuous communication with suppliers and internal sales.
- Keep all booking information updated in the system ensuring Customer Relationship Management (CRM) is continually up-to-date.
- Reconfirm all services as per Wilderness Safaris Terms & Conditions.
- Keep updated with all WS and AP product updates, as well as technology updates.
- Contact suppliers in writing to confirm or cancel relevant services giving them all special requirements.
- Maintain booking file (electronically) which has been processed by the Travel Designer.
- Escalate complaints that could negatively affect long-term relationships, to relevant Managers.
- Feedback to all properties where guests are due to travel to mitigate complaints down the line.

Requirements:
- Qualification: Matric certificate with maths (minimum standard grade or above) Tertiary certificate in Travel & Tourism/hospitality.
- Experience: 3 years experience in travel design or operations in Travel & Tourism/ hospitality.
- Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
- Computer Literate (Microsoft Office, Email, Teams, Internet browsers).
- Proven English literacy.
- Working knowledge of TourPlan and WISH or similar booking/operating system.
- Excellent product and geographic knowledge on Southern & East Africa.
- General product knowledge on Southern and East Africa.

Benefits:
- Competitive salary range R250,000 - R350,000 depending on experience.
- Opportunity to work with a dynamic and growing company in the tourism industry.
- Collaborative and supportive team environment.
- Professional development and growth opportunities.

How to Apply:
Apply now by sending your application to us via WhatsApp. Simply send the word Hi to +27 60761166303

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