Intermediate Operations Specialist

2 weeks ago


Sandton, South Africa Wild Dreams Hospitality Full time

*This position is based in either Johannesburg or Cape Town
PRIMARY PURPOSE
To fill an administrative financial operations role in the booking process, firstly as a support to the Travel designers, UK Operations team and being responsible for supplier payments for each booking. To ensure that all services booked are paid for accurately, efficiently, timeously and with zero errors.
Candidate requirements:
Matric certificate
with mathematics (minimum standard grade or above)
Tertiary certificate in Travel & Tourism/hospitality.
4-5 years experience in an operations/administration role in the travel industry
Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
Computer Literate (Microsoft Office, Email, Teams, Internet browsers)
Proven English literacy.
Working knowledge of TourPlan and WISH or similar booking/operating system.
General product knowledge on Southern and East Africa.
Personal or educational travel experience advantageous
Excellent communication skills in English, both written and oral
Excellent attention to detail and accuracy in data capturing.
Foreign language skills advantageous.
A passion for wildlife and a commitment to sustainability and conservation.
Responsibilities include, but are not limited to:
Liaise with travel designers, UK Operations Team and suppliers on all bookings in an operational and financial capacity
Communicate continuously with suppliers and internal sales and operations support teams to build trust and provide excellent support to the UK Teams
Keep all booking information updated in the system ensuring CRM is continually up to date.
Keep updated with all company and associated product updates, as well as technology updates
Attend all company and associated product training on a weekly basis, this knowledge facilitates exceeding expectations and accuracy in the booking process
Keep abreast with company policies, procedures and system updates
ðLocation: Gauteng or Cape Town



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