Training and Customer Support Specialist

12 hours ago


Somerset West, Western Cape, South Africa Emporium Human Capital Full time
Job Title: Training and Customer Support Consultant

Emporium Human Capital is seeking a highly skilled Training and Customer Support Consultant to join our team.

Key Responsibilities:

  • Develop and implement training plans with customers to ensure effective knowledge transfer.
  • Monitor and report on training progress, identifying areas for improvement and implementing corrective actions.
  • Collaborate with clients to coordinate training projects, ensuring timely completion and successful outcomes.
  • Communicate training successes and challenges to internal and external stakeholders, driving continuous improvement.
  • Provide system training to customers, ensuring they have the necessary skills to utilize our software effectively.
  • Offer exceptional customer support, resolving queries, recommending solutions, and guiding users through system features and functionalities.
  • Assist with data preparation and uploading for new customers, ensuring seamless onboarding.

Requirements:

  • Proven experience in training or consulting, with a strong understanding of customer needs.
  • Bachelor's degree in Accounting or at least 3 years of bookkeeping experience.
  • Proficiency in Microsoft Office, including Word, Outlook, PowerPoint, and Excel.
  • Intermediate Excel skills, with the ability to analyze and present data effectively.
  • Customer service experience, with a focus on delivering exceptional support and resolving queries efficiently.

What We Offer:

Emporium Human Capital is committed to providing a supportive and dynamic work environment, with opportunities for growth and development. If you are a motivated and experienced Training and Customer Support Consultant, we encourage you to apply for this exciting opportunity.



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