Training and Customer Support Specialist
12 hours ago
Emporium Human Capital is seeking a highly skilled Training and Customer Support Consultant to join our team.
Key Responsibilities:
- Develop and implement training plans with customers to ensure effective knowledge transfer.
- Monitor and report on training progress, identifying areas for improvement and implementing corrective actions.
- Collaborate with clients to coordinate training projects, ensuring timely completion and successful outcomes.
- Communicate training successes and challenges to internal and external stakeholders, driving continuous improvement.
- Provide system training to customers, ensuring they have the necessary skills to utilize our software effectively.
- Offer exceptional customer support, resolving queries, recommending solutions, and guiding users through system features and functionalities.
- Assist with data preparation and uploading for new customers, ensuring seamless onboarding.
Requirements:
- Proven experience in training or consulting, with a strong understanding of customer needs.
- Bachelor's degree in Accounting or at least 3 years of bookkeeping experience.
- Proficiency in Microsoft Office, including Word, Outlook, PowerPoint, and Excel.
- Intermediate Excel skills, with the ability to analyze and present data effectively.
- Customer service experience, with a focus on delivering exceptional support and resolving queries efficiently.
What We Offer:
Emporium Human Capital is committed to providing a supportive and dynamic work environment, with opportunities for growth and development. If you are a motivated and experienced Training and Customer Support Consultant, we encourage you to apply for this exciting opportunity.
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