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Special Meds Department Coordinator

1 week ago

Pretoria, Gauteng, South Africa Medipost Full time
Company Overview

Medipost Pharmacy is a leading healthcare provider dedicated to delivering exceptional patient care and services.

We are committed to providing a supportive and dynamic work environment that fosters growth and development.

Job Summary:

We are seeking a highly motivated and detail-oriented Administrator Pharmacy to join our Special Meds Department.

The successful candidate will be responsible for ensuring compliance with relevant regulations, handling various administrative tasks, and providing excellent patient care.

Key Responsibilities:

  • Compliance with POPI Act regulations and GPP as the regulatory principles that govern pharmacy and pharmacy personnel.
  • Administrator-related rejections handled professionally and within SOPs and SLA timelines.
  • Action diary handling and follow-up on queries within required timelines.
  • Answering incoming calls or call center duties.
  • Opening of profiles and updating of delivery information as needed.
  • Assisting with tracking queries received.
  • E-mail and telephonic communications with patients, prescribers/Dr's rooms, medical schemes, and other service provider networks (SPN).
  • Handling and validation of Section 21 orders.
  • Requesting security checks on possible replacement parcels.
  • Ensure correct reporting to external service providers on a daily/weekly/monthly basis as needed. Taking patient's medication orders and following up on deliveries.
  • Prescription collections when assisting in Schedule 6.

Requirements:

  • Grade 12 qualification.
  • Familiarity with Microsoft Office will be advantageous.
  • Training in Medipost APP system, SLA training, company policies and procedures, computer literacy, ESS, and understanding of the Special Meds department and all its subdepartments.

Competencies:

  • Excellent verbal and written communication skills.
  • Listening skills, patience, empathy, conflict resolution skills, customer service orientation, accuracy, data capturing skills, interpersonal skills, time management, ability to handle pressure, deadline-oriented, neatness, initiative, and confidentiality.