Senior Team Manager
3 weeks ago
YesPlay is looking for an exceptional Team Lead to join our Customer Support team. As a Team Lead, you will be responsible for leading a high-performing team of customer support agents, ensuring they have the necessary tools and resources to deliver an exceptional customer experience.
Key Responsibilities:
- Lead a team of customer support agents to achieve sales and customer satisfaction targets.
- Develop and implement customer support strategies to improve customer satisfaction and reduce support queries.
- Collaborate with the customer support team to identify areas for improvement and implement changes.
- Monitor and report on customer support KPIs, including first call resolution, response times, and customer satisfaction.
- Provide coaching and training to customer support agents to improve their skills and knowledge.
Requirements:
- 3+ years of experience in a customer support team lead role.
- Proven track record of delivering customer support targets and improving customer satisfaction.
- Strong leadership and communication skills.
- Ability to analyze data and make informed decisions.
- Experience with Zendesk or similar customer support tools.
What We Offer:
- A competitive salary and benefits package.
- Ongoing training and development opportunities.
- The chance to work with a leading online gaming company.
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