Senior Team Manager
1 month ago
Job Description:
We are seeking a highly skilled and experienced Team Leader to join our team at WNS Global Services. As a Team Leader, you will be responsible for leading a team of Agents to create a customer-centric and high-performance culture.
Key Responsibilities:
- People: Engage and support staff to achieve all KPIs through effective coaching, performance management, and career progression.
- Stakeholder Management: Ensure successful delivery of projects, programs, or activities by engaging with stakeholders.
- Analytical: Practice due diligence when interpreting and reporting data, and improve team performance and processes.
- Financials: Maintain productivity by ensuring staff adhere to schedules and manage IR and payroll queries efficiently.
Qualifications:
- Grade 12/Matric
- Tertiary qualification in management will be beneficial
Experience, Knowledge, Skills, and Attributes Required:
- A proven track record of delivering against client, customer, and business outcomes
- More than 2 years' experience working in a management role
- Experience in the BPO/contact center environment will be beneficial
Behavioural Traits Required:
- Communication and written skills
- Problem-solving
- Analytical thinking
- Conflict management
- Strategic thinking
- Time management
Job-Related Knowledge, Competencies, and Skills Required:
- HR process knowledge
- Stakeholder management
- Report writing
- Sound working knowledge of the latest Microsoft packages (Word, Excel, PowerPoint & Outlook)
- Management skills
- Good understanding of the BPO industry
Additional Information:
24x7 Operation with majority of shifts between 2PM and 2AM
-
Senior Team Manager
2 weeks ago
Cape Town, Western Cape, South Africa Surgo PTY Ltd Full timeJob Title: Senior Team ManagerJob Summary:We are seeking a highly skilled Senior Team Manager to lead and manage a team of Customer Service Representatives (CSRs) in a German-speaking environment. The ideal candidate will have a proven track record of leadership and customer service experience, with the ability to motivate and guide a team to achieve...
-
Senior Production Manager
2 weeks ago
Cape Town, Western Cape, South Africa Pronto Labour Team (Pty) Ltd Full timeJob Title: Senior Production ManagerPronto Labour Team (Pty) Ltd is seeking a highly skilled Senior Production Manager to oversee the daily operations of our manufacturing team. The ideal candidate will have a strong background in production management, excellent leadership skills, and the ability to meet quality objectives.Key Responsibilities:* Assist the...
-
Senior Team Manager
1 week ago
Cape Town, Western Cape, South Africa iSON Xperiences Full timeWe are looking for a seasoned professional to join our team as a Senior Team Manager at iSON Xperiences.As a key member of our team, you will be responsible for managing and motivating a group of agents to deliver exceptional service to our international clients.The ideal candidate will have prior experience working with American clients and have excellent...
-
Senior Team Manager
4 weeks ago
Cape Town, Western Cape, South Africa Customer Experience People SA Ltd Full timeJob OverviewA senior team manager at Customer Experience People SA Ltd guides and oversees the development of their team, ensuring they achieve goals that contribute to the growth of the department and wider organization. They create an environment that promotes positive communication, encourages team bonding, and drives a culture of high performance.Key...
-
Senior Operations Manager
2 weeks ago
Cape Town, Western Cape, South Africa Pronto Labour Team Full timeKey Responsibilities:* Assist the Factory Manager in overseeing all aspects of factory operations* Maintain all safety and quality records* Create a productive work environment that supports the ABC Assembly TeamRequirements:* Minimum 5 years of experience in manufacturing or general business* MS Office skills* Supervisory experienceAbout Pronto Labour...
-
Senior Sales Team Manager: Publishing
4 weeks ago
Cape Town, Western Cape, South Africa TFG Financial Services Full timeJob Title: Senior Sales Team Manager: PublishingJob Summary:We are seeking a highly motivated and experienced Senior Sales Team Manager to lead our Publishing Sales Team. The successful candidate will be responsible for managing a team of sales agents, driving sales growth, and ensuring compliance with company standards.Key Responsibilities:Manage a team of...
-
Leadership Senior Team Manager
2 weeks ago
Cape Town, Western Cape, South Africa Saggy Stone Full timeAbout Us: We are a dynamic and expanding group of Saggy Stone restaurants/taprooms dedicated to delivering exceptional Dining and Beer experiences. We pride ourselves on our commitment to quality, service, and innovation. As a passionate and driven Senior Operations Manager, you will play a pivotal role in ensuring the smooth and efficient operation of our...
-
IT Audit Senior Manager
2 days ago
Cape Town, Western Cape, South Africa KPMG-SouthAfrica Full timeJob Title/Position:IT Audit Senior Manager - Team LeadOverviewKPMG South Africa is seeking an experienced IT Audit Senior Manager to lead our team in delivering high-quality audits that provide strategic value to our clients. As a key member of our Advisory practice, you will have the opportunity to work with top-tier clients and make a significant impact on...
-
Senior Team Lead
3 weeks ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeMain ResponsibilitiesThe Senior Group Manager role is responsible for leading a team with specialist function. This position is customer and client facing and strives to deliver excellent customer experience. Key responsibilities include designing, implementing, and tracking a portfolio of improvement projects for the functional area.Key Responsibilities·...
-
Senior German Language Team Manager
3 weeks ago
Cape Town, Western Cape, South Africa Jai Search Consultancy Full timeGenuine German Language Proficiency RequiredWe are seeking a highly skilled German language professional to join our team as a Senior German Language Team Manager. As a key member of our operations team, you will be responsible for leading our German language team and ensuring the highest level of quality in our services.Key ResponsibilitiesLead and manage a...
-
Senior Team Lead
1 month ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeJob Title: Assistant ManagerWe are seeking a highly skilled and experienced Assistant Manager to join our team at WNS Global Services. As a key member of our leadership team, you will be responsible for leading a team of Senior Associates to create a customer-centric and high-performance culture.Key Responsibilities:People: Engage and support staff to...
-
Senior Team Lead
3 weeks ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeJob DescriptionWe are seeking a highly skilled and experienced Senior Team Lead to join our team at WNS Global Services. As a customer-centric organization, we prioritize effective management of people, metrics, and projects to drive business growth and revenue.Key Responsibilities Areas:People:Engage and support staff to achieve all KPIs through effective...
-
Senior Actuary: Team Leader
1 month ago
Cape Town, Western Cape, South Africa Boardroom Appointments Full timeSenior Actuary: Team LeaderOur client in the financial sector is seeking a senior actuary to lead their dynamic team.Key ResponsibilitiesAnalyze product and client-related data to identify potential irregularities and ensure accuracy of insights.Develop and maintain pricing models and bases, reviewing results and ensuring parameters are accurate and...
-
Senior Team Manager
1 month ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeJob Title: Team Leader Job Summary: We are seeking a highly skilled and experienced Team Leader to join our team at WNS Global Services. As a Team Leader, you will be responsible for leading a team of Agents to create a customer-centric and high-performance culture. You will manage people, metrics, and projects to achieve business and revenue growth...
-
Senior Team Manager
1 month ago
Cape Town, Western Cape, South Africa iSON Xperiences Full timeTeam LeaderMain Purpose of the Job:We are seeking a professional and self-motivated individual to manage a team in assisting clients with technical support. The ideal candidate will have experience working with American clients and be able to effectively manage a team to deliver exceptional service to the international market.Key Responsibilities:Manage the...
-
Senior Team Lead
5 days ago
Cape Town, Western Cape, South Africa Telebest Full timeWe are seeking an experienced Senior Team Lead to join our team at Telebest in Bellville, Cape Town. As a Senior Team Lead - Operations, you will be responsible for driving client service performance and ensuring the optimal functioning of our operations.About the RoleThis is an exciting opportunity to take on a leadership role and contribute to the success...
-
Senior Team Manager
2 weeks ago
Cape Town, Western Cape, South Africa SA Commercial (Pty) Ltd Full timeExperience and Requirements:As a seasoned Team Leader, we are seeking a highly skilled and experienced professional to join our team at SA Commercial Ltd. The ideal candidate should have a minimum of 2 years of experience in a similar role within a call center service environment.Responsibilities:Manage a variety of performance indicators at multiple levels,...
-
Senior Trauma Team Lead
4 weeks ago
Cape Town, Western Cape, South Africa MSP Staffing LTD Full timeJob Title: Senior Trauma Team LeadJob Summary: We are seeking a dynamic and experienced Senior Trauma Team Lead to lead our clients dedicated trauma team in delivering high-quality patient care in a fast-paced environment.Key Responsibilities:Lead the trauma team in delivering high-quality patient careDevelop and implement effective trauma care...
-
Senior Engineering Team Lead
2 weeks ago
Cape Town, Western Cape, South Africa Ditto Hire Full timeWe are currently seeking a highly skilled Senior Engineering Team Lead to join the Ditto Hire engineering team. In this role, you will be responsible for managing a distributed team of software engineers and optimizing productivity within the engineering team.About DittoDitto is a technology company offering recruitment software to help staffing firms and...
-
Senior Engineering Team Lead
1 month ago
Cape Town, Western Cape, South Africa Ditto Hire Full timeWe are seeking a highly skilled Senior Engineering Team Lead to join our Ditto Hire engineering team. As a key member of our team, you will be responsible for managing a distributed team of software engineers and driving the development of our core products.About usDitto is a technology company that provides recruitment software to staffing firms and hiring...