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Cluster Store Manager

4 weeks ago

Durban, KwaZulu-Natal, South Africa Carrol Boyes Full time
Cluster Store Manager

We are seeking a results-driven Cluster Store Manager to lead our Watercrest and La Lucia stores. As a key member of our team, you will be responsible for maximizing sales, controlling expenses, and maintaining profitability through effective cost management.

Key Responsibilities:
  • Maximize Sales and Control Expenses: Ensure efficient sales operations while managing expenses effectively.
  • Stock Control and Inventory Management: Conduct weekly stock-takes to maintain accurate inventory levels.
  • Complete Store Operational Requirements: Schedule and assign tasks to employees, ensuring follow-up on work results.
  • Maintain Store Staff: Recruit, select, orient, and train employees. Provide coaching, counselling, and disciplinary actions as needed.
  • Monitor Employee Performance: Coach and counsel employees, monitor job results, and provide feedback.
  • Financial Management: Prepare annual budgets, analyse variances, and initiate corrective actions as needed.
  • Customer Relations: Establish rapport with potential and existing customers, understanding their requirements.
  • Ensure Merchandise Availability: Approve contracts and maintain inventory levels to meet customer demands.
  • Security Measures: Monitor security systems to protect merchandise and ensure a safe store environment.
  • Compliance: Ensure compliance with legal requirements to maintain store stability and reputation.
  • Marketing Displays: Set up effective marketing displays for sales floors and store windows.
  • Cost Management: Manage controllable costs to maintain profitability.
  • Sales Analysis: Analyse sales figures and forecast future sales to facilitate planning.
  • Customer Service: Address customer complaints and comments promptly and effectively.
  • Market Awareness: Stay informed about market trends and competitor activities in the retail industry.
  • Policy Compliance: Maintain compliance with company policies and procedures.
  • Additional Duties: Perform any other duties as required by the Supervisor.

These responsibilities are integral to ensuring operational efficiency, profitability, and customer satisfaction within the store.

Requirements:
  • Matric (high school diploma), business qualification (desirable)
  • 5 years of sales experience in high-end retail, 2 years as an Assistant Manager/Manager, solid homeware retail product and visual merchandising experience
Skills & Traits:
  • Demonstrated advanced proficiency in retail management, store sales systems, marketing, leadership, and communication.
  • Strong ability to motivate others, with a customer-focused approach, adaptability, and quick learning ability.
  • Effective team player, dedicated to delivering exceptional results.