Store Operations Manager

1 month ago


Durban, KwaZulu-Natal, South Africa UPD SA - Cavi Brands - Dermalogica Full time
Job Description:

At UPD SA - Cavi Brands - Dermalogica, we are seeking a highly skilled and experienced Store Lead to join our team. The ideal candidate will be responsible for driving sales and business objectives, as well as maintaining the highest level of customer service and product knowledge.

Key Responsibilities:
1. Ensure sales and treatment revenue targets for the store are met monthly.
2. Conduct accurate and detailed consultations and Face Mapping with each new client, and ensure all records are updated.
3. Perform telephonic post-treatment and retail follow-ups with customers.
4. Manage customer complaints, product returns, and maintain a high level of customer service in the store.
5. Manage the POS system and ensure accurate inventory management.
6. Supervise and manage the day-to-day staff, including roster coverage and staff assessments.
7. Assist the Concept Stores Manager with staff training and development.

Requirements:
- 3 year Skin Care diploma
- 4 years experience in a supervisory role
- Previous experience with high-end skincare brands
- Dermalogica experience advantageous
- Microsoft Office proficient

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