Operational Team Leader

3 weeks ago

Durban, KwaZulu-Natal, South Africa RTT Full time
Job Summary

To ensure the quality of outputs of functional operations in accordance with client service level agreements, standard operating procedures, and legal/regulatory requirements, we are seeking an experienced Operational Team Leader to oversee the performance compliance of contracted drivers in assigned stores/clusters.

The ideal candidate will have a strong background in supply chain management, transportation, or safety management, with at least 3 years of working experience in an operations environment. A Code B Driver's License is essential, and a Diploma in supply chain management/transportation/safety management or equivalent at NQF level 5 is desirable.

Key Responsibilities:

  • Oversee performance compliance of contracted drivers in assigned stores/clusters
  • Ensure quality of outputs of functional operations in accordance with client service level agreements, standard operating procedures, and legal/regulatory requirements
  • Manage performance objectives of clusters, monitor and apply corrective measures on performance exceptions
  • Co-ordinate, manage and control contracted driver availability schedules daily and weekly as per cluster requirements
  • Ensure all drivers have the necessary resources and tools available in working order and meet all legal and regulatory conditions to deliver their services
  • Maintain daily face-to-face interaction with independent contractors, execute on-the-job training where required, and deal with driver queries promptly
  • Obtain driver feedback and feedback to business, actively pursue plans to address any barriers to performance and/or to improve alignment to the business imperatives
  • Review and make recommendations to improve driver self-service to empower drivers to obtain the required resources to deliver against the expectations of the business
  • Accurately and timeously report in-field incidents/accidents in line with company departmental policies
  • Contribute to the continuous improvement of the cluster through making recommendations and suggestions to the Area Manager

Required Qualifications:

  • Grade 12 or equivalent at NQF level 4
  • Diploma in supply chain management/transportation/safety management or equivalent at NQF level 5
  • Code B Driver's License
  • At least 3 years working experience in an operations environment

Preferred Qualifications:

  • One year experience in supervisory capacity

Required to have own vehicle

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