Current jobs related to Customer Journey Strategist - Cape Town, Western Cape - Collinson

  • Customer Engagement Strategist

    2 days ago

    Cape Town, Western Cape, South Africa homechoice Full time

    We're seeking a skilled Customer Engagement Strategist to join our team at Homechoice and drive business growth through our chat platform.About the RoleThis role requires a deep understanding of customer behavior, data analysis, and chat platforms to develop and implement effective engagement strategies.The ideal candidate will have a strong analytical mind...

  • Customer Journey Mapping Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Merand Corbett & Associates Full time

    Responsibilities:- Develop detailed maps of the customer journey across all stages and touchpoints.- Analyze customer interactions and identify key pain points, opportunities for improvement, and areas for innovation.- Collect and analyze customer feedback, behavior data, and performance metrics to gain insights into the customer experience.- Use data to...

  • Customer Journey Mapping Manager

    5 days ago

    Cape Town, Western Cape, South Africa Communicate Recruitment Full time

    Responsibilities:Develop & optimise detailed customer journey maps across all touchpointsAnalyse customer interactions to identify pain points, trends, and opportunities for innovationUse data-driven insights to improve the customer lifecycle and satisfactionCollaborate with marketing, sales, product, and customer service teams to create a seamless...

  • Customer Journey Mapping Manager

    3 days ago

    Cape Town, Western Cape, South Africa Communicate Recruitment Full time

    Responsibilities: Develop & optimise detailed customer journey maps across all touchpoints Analyse customer interactions to identify pain points, trends, and opportunities for innovation Use data-driven insights to improve the customer lifecycle and satisfaction Collaborate with marketing, sales, product, and customer service teams to create a seamless...

  • Regional Brand Strategist

    2 days ago

    Cape Town, Western Cape, South Africa Mukuru Full time

    Mukuru is a rapidly expanding fintech business seeking a dynamic Regional Brand Strategist to enhance its brand presence in the UK and Europe.The successful candidate will be responsible for developing a well-defined regional brand strategy that aligns with Mukuru's expansion plans, providing regular reports on progress towards goals, conducting market...

  • Account Growth Strategist

    14 hours ago

    Cape Town, Western Cape, South Africa Octivfitness Full time

    About This OpportunityThis is a fantastic opportunity to join our young, dynamic team as an Account Growth Strategist in Cape Town, South Africa.Key ResponsibilitiesYou will develop a thorough understanding of our product and features.You will drive product adoption and retention from the very first steps of the user journey.You will collect and act on...

  • Customer Success Strategist

    6 days ago

    Cape Town, Western Cape, South Africa Powerfleet Full time

    About the RoleWe are seeking a highly skilled Customer Success Strategist to join our team at Powerfleet. As a key member of our Client Services department, you will play a pivotal role in ensuring our customers achieve their desired outcomes with our solutions.As a strategic advisor, you will guide customers through onboarding, drive adoption, and foster...

  • Journey Mapping Professional

    3 days ago

    Cape Town, Western Cape, South Africa Communicate Recruitment Full time

    About the Role:Our company is looking for an experienced Customer Journey Mapping Manager to join our team. This key position will involve driving a customer-first mindset across our business, fostering a culture of continuous improvement. The successful candidate will lead the development and optimisation of detailed customer journey maps, working closely...

  • Customer Experience Strategist

    18 hours ago

    Cape Town, Western Cape, South Africa Communicate Recruitment Full time

    Job Summary:As a Customer Journey Mapping Manager, you will be responsible for developing and optimizing detailed customer journey maps across all touchpoints. You will analyze customer interactions to identify pain points, trends, and opportunities for innovation. Additionally, you will use data-driven insights to improve the customer lifecycle and...

  • Customer Experience Strategist

    3 days ago

    Cape Town, Western Cape, South Africa Communicate Recruitment Full time

    Job Description:Come and drive a customer-first mindset across our business, fostering a culture of continuous improvement.We are seeking a seasoned Senior Marketing/CRM professional to lead the development and optimisation of detailed customer journey maps across all touchpoints. As a Customer Journey Mapping Manager, you will be responsible for analysing...

  • Digital Data Strategist

    2 days ago

    Cape Town, Western Cape, South Africa Superbalist Full time

    We're seeking a Digital Data Strategist to join our team at SUPERBALIST. As a Digital Data Strategist, you'll be responsible for developing and implementing data-driven strategies to drive business growth.Key Responsibilities:Developing and implementing data-driven strategies to drive business growth.Briefing our Business Intelligence team to uncover rich...

  • Data-Driven Customer Experience Strategist

    7 days ago

    Cape Town, Western Cape, South Africa Ad Talent Full time

    Company OverviewA leading Financial Services company is seeking a Data-Driven Customer Experience Strategist to join its team.

  • Journey Mapping Specialist

    14 hours ago

    Cape Town, Western Cape, South Africa Communicate Recruitment Full time

    Job Description:As a Senior Marketing/CRM professional, you will play a key role in driving customer experience initiatives across the organization. Your primary responsibility will be to develop and optimize customer journey maps, leveraging your expertise in market research and data analysis. You will work closely with cross-functional teams to create...

  • Customer Journey Mapping Specialist

    5 days ago

    Cape Town, Western Cape, South Africa Sanlam Full time

    Job OverviewAs a CX Research Analyst, you will be responsible for driving strategic business outcomes through the design, execution, and analysis of client experience research initiatives.About the JobDevelop and execute research end-to-end process including research briefings, plans, design, data collection, analysis, and insights delivery.Synthesise and...

  • Digital Lending Business Strategist

    2 days ago

    Cape Town, Western Cape, South Africa Titc Full time

    Our company, Titc, is a fast-growing e-commerce business. We are seeking a talented Digital Lending Business Strategist to join our team and help us develop innovative digital products for the consumer finance market.The successful candidate will have a strong background in product management, consumer finance, and digital lending platforms. They will work...

  • Digital Product Strategist

    7 hours ago

    Cape Town, Western Cape, South Africa ShopriteX Full time

    Job DescriptionWe are looking for a highly skilled Digital Product Strategist to lead our agile team. In this role, you will be responsible for defining user stories and prioritizing the team backlog to streamline the execution of program priorities, while driving mobile digital omnichannel customer engagement based on customer preference and omnichannel...

  • Customer Experience Strategist

    5 days ago

    Cape Town, Western Cape, South Africa Xcede Group Full time

    Retention ManagerXcede Group is revolutionising the financial industry with its digital bank. As a key member of our team, you will play a pivotal role in managing customer lifecycle analytics and driving monetisation strategies.The ideal candidate will have:A minimum of 3 years' experience in a retention-related rolePrevious start-up experience is highly...

  • Digital Product Strategist

    6 days ago

    Cape Town, Western Cape, South Africa @home - The homeware store Full time

    About the Role@home - The homeware store is seeking a talented Digital Product Strategist to join our team. As a Digital Product Strategist, you will be responsible for driving business results through user-centered design, working closely with cross-functional teams to deliver exceptional user experiences. About YouYou have a deep understanding of industry...

  • Customer Experience Strategist

    5 days ago

    Cape Town, Western Cape, South Africa Communicate Recruitment Full time

    Job DescriptionWe are seeking a Customer Journey Mapping Manager to join our team at Communicate Recruitment. As a key player in shaping our customer experience strategy, you will be responsible for developing and optimizing detailed customer journey maps across all touchpoints.About the RoleThe successful candidate will analyze customer interactions to...

  • Journey Development Professional

    4 days ago

    Cape Town, Western Cape, South Africa Phoenix Recruitment Full time

    Responsibilities:As a Senior Travel Designer, your key responsibilities include:Establishing and maintaining effective relationships with Sales AgentsCreating and executing strategic plans to grow sales through securing, costing, and presenting journeys in a timely mannerFostering strong partnerships with sales agents, including attending relevant...

Customer Journey Strategist

1 week ago

Cape Town, Western Cape, South Africa Collinson Full time

About Us

Collinson is a leader in customer experience solutions, dedicated to delivering exceptional results for our clients. We're passionate about creating engaging digital experiences that drive real business outcomes.

We're seeking an experienced professional to join our team as a Conversion Rate Enhancement Manager. In this role, you'll lead the development and implementation of strategies to enhance customer journeys and increase conversion rates.

Key Responsibilities

  • Design and execute experiments to test hypotheses and validate assumptions.
  • Analyse data to identify areas for improvement and inform strategic decisions.
  • Develop and maintain relationships with cross-functional teams to ensure seamless collaboration and alignment.
  • Stay up-to-date with industry trends and best practices in customer experience and experimentation.

Requirements

  • Proven experience in conversion rate optimisation and experimentation.
  • Strong analytical skills and ability to interpret complex data.
  • Excellent communication and interpersonal skills.
  • Experience working with experimentation tools such as Optimizely.
  • Familiarity with Google Analytics and data analysis software.

Benefits

  • Collinson offers a dynamic and inclusive work environment, where you can grow professionally and personally.
  • We believe in promoting diversity and inclusion, and we welcome applications from candidates from all backgrounds.
  • Our company values are built around empathy, transparency, and collaboration, guiding everything we do.