Customer Experience Strategist
4 days ago
As a Customer Journey Mapping Manager, you will be responsible for developing and optimizing detailed customer journey maps across all touchpoints. You will analyze customer interactions to identify pain points, trends, and opportunities for innovation. Additionally, you will use data-driven insights to improve the customer lifecycle and satisfaction.
About Us:
We are Communicate Recruitment, a leading recruitment agency that specializes in placing talented professionals in top companies. Our team is passionate about helping candidates find their dream jobs and providing them with the necessary tools and support to succeed.
Key Responsibilities:
- Develop and optimize detailed customer journey maps
- Analyze customer interactions to identify pain points and opportunities for innovation
- Use data-driven insights to improve the customer lifecycle and satisfaction
- Collaborate with marketing, sales, product, and customer service teams
- Manage cross-functional projects to ensure timely delivery of customer experience initiatives
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