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Customer Experience Strategist

1 week ago

Cape Town, Western Cape, South Africa Communicate Recruitment Full time
Job Description

We are seeking a Customer Journey Mapping Manager to join our team at Communicate Recruitment. As a key player in shaping our customer experience strategy, you will be responsible for developing and optimizing detailed customer journey maps across all touchpoints.

About the Role
The successful candidate will analyze customer interactions to identify pain points, trends, and opportunities for innovation. You will use data-driven insights to improve the customer lifecycle and satisfaction, collaborating with marketing, sales, product, and customer service teams to create a seamless experience.

Key Responsibilities
- Develop and optimize detailed customer journey maps
- Analyze customer interactions to identify areas for improvement
- Use data-driven insights to enhance customer satisfaction
- Collaborate with cross-functional teams to drive customer experience initiatives
- Manage multiple projects simultaneously, ensuring timely delivery

Requirements
- 2+ years' experience in a Senior Marketing/CRM role, preferably in fintech or a high-growth digital business
- Strong data analysis and market research skills
- Experience with journey mapping tools and UX/UI principles
- Excellent communication and stakeholder management skills
- Project management expertise, capable of handling multiple initiatives simultaneously
- Passion for customer experience, retention, and engagement

Benefits
This is an exciting opportunity to work with a dynamic team and contribute to shaping the future of customer engagement. If you are a strategic thinker with excellent project management skills and a passion for customer experience, we would love to hear from you.