Customer Journey Mapping Manager

Manager: Customer Journey MappingThe Manager: Customer Journey Mapping reports directly to the Head of Customer Experience and is responsible for designing, implementing, and optimizing the end-to-end customer experience across all touchpoints. In this role, you'll understand customer needs, map their journey, identify pain points, and collaborate with teams...

Responsibilities: Develop & optimise detailed customer journey maps across all touchpoints Analyse customer interactions to identify pain points, trends, and opportunities for innovation Use data-driven insights to improve the customer lifecycle and satisfaction Collaborate with marketing, sales, product, and customer service teams to create a seamless...

Responsibilities:- Develop detailed maps of the customer journey across all stages and touchpoints.- Analyze customer interactions and identify key pain points, opportunities for improvement, and areas for innovation.- Collect and analyze customer feedback, behavior data, and performance metrics to gain insights into the customer experience.- Use data to...

About the Role:Our company is looking for an experienced Customer Journey Mapping Manager to join our team. This key position will involve driving a customer-first mindset across our business, fostering a culture of continuous improvement. The successful candidate will lead the development and optimisation of detailed customer journey maps, working closely...

Job Description:As a Senior Marketing/CRM professional, you will play a key role in driving customer experience initiatives across the organization. Your primary responsibility will be to develop and optimize customer journey maps, leveraging your expertise in market research and data analysis. You will work closely with cross-functional teams to create...

The Ideal CandidateWe are looking for an experienced professional who can drive customer experience excellence at Mukuru. The successful candidate will have a strong background in customer journey mapping, analysis, and optimization.Key Qualifications:Tertiary qualification in Marketing, IMM, or Business Management.Grade 12 or equivalent.1-3 years'...

Job DescriptionThe Customer Journey Manager is a key member of our team, responsible for creating and executing customer-centric journeys that drive engagement and growth. You will leverage your expertise in segmentation and journey mapping to develop personalized experiences that resonate with our customers.About YouYou have a Bachelor's degree or...

Last updated: 2 days agoPromotedDebtors ManagerCape Town, South AfricaProperty24 – Finance / Full-time / On-siteWe have an excellent opportunity for an experienced, driven and ambitious Debtors Manager at our Newlands, Cape Town office. You must have a can-do attitude and be willing to join this fantastic team.QualificationsMin post-Grade 12 Qualification,...

Job Description:Come and drive a customer-first mindset across our business, fostering a culture of continuous improvement.We are seeking a seasoned Senior Marketing/CRM professional to lead the development and optimisation of detailed customer journey maps across all touchpoints. As a Customer Journey Mapping Manager, you will be responsible for analysing...

Job Summary:As a Customer Journey Mapping Manager, you will be responsible for developing and optimizing detailed customer journey maps across all touchpoints. You will analyze customer interactions to identify pain points, trends, and opportunities for innovation. Additionally, you will use data-driven insights to improve the customer lifecycle and...

About the PositionMukuru is seeking an experienced Customer Journey Mapping Lead to join our team. In this role, you will be responsible for leading the development of detailed customer journey maps and working with cross-functional teams to implement strategic initiatives that drive customer experience excellence.Key Responsibilities:Lead the development of...

Are you passionate about enhancing customer experiences and driving engagement? We're looking for a Customer Experience Manager to lead our efforts in optimizing the end-to-end customer journey.Key Responsibilities:Develop and implement customer journey strategies to enhance satisfaction and loyalty.Analyze customer interactions to identify pain points and...

Are you passionate about enhancing customer experiences and driving engagement? We're looking for a Customer Experience Manager to lead our efforts in optimizing the end-to-end customer journey.Key Responsibilities:Develop and implement customer journey strategies to enhance satisfaction and loyalty.Analyze customer interactions to identify pain points and...

Job DescriptionThe Conversion Rate Optimisation Manager plays a pivotal role in driving experimentation and personalisation across Collinson's digital touchpoints.This role involves designing, executing, and evaluating A/B and multivariate tests to enhance customer journeys, improve user experiences, and drive key performance metrics such as engagement, lead...

About the RoleWe are seeking a highly skilled Customer Experience Strategist to join our team at Mukuru. The ideal candidate will have experience in designing, implementing, and optimizing end-to-end customer experiences across all touchpoints.In this role, you will be responsible for understanding customer needs, mapping their journey, identifying pain...

We are looking for a Customer Engagement Manager to lead our direct channel efforts and develop strategic initiatives that drive customer growth.About the RoleThis is an exciting opportunity to work with our cross-functional teams to design and execute customer engagement strategies that meet business objectives.Main ResponsibilitiesResponsible for customer...

About the Position:We are seeking an experienced CX Project Manager to join our team. As a CX Project Manager, you will be responsible for managing cross-functional projects that drive customer experience initiatives. You will work closely with our customer experience specialists to develop and implement customer journey maps and drive business results. This...

Responsibilities:As a Customer Journey Mapping Manager at Communicate Recruitment, you will be accountable for several critical tasks. These include:Leading the Development of Customer Journey Maps: Collaborate with cross-functional teams to create comprehensive customer journey maps that reflect the current state of customer experiences.Identifying...

Responsibilities:As a Senior Travel Designer, your key responsibilities include:Establishing and maintaining effective relationships with Sales AgentsCreating and executing strategic plans to grow sales through securing, costing, and presenting journeys in a timely mannerFostering strong partnerships with sales agents, including attending relevant...

Talent Shore SA Ltd is looking for a talented Patient Journey Specialist to join their team. As a Patient Journey Specialist, you will be responsible for navigating patients through their healthcare journey, providing them with the necessary support and resources.About the Role:You will be the primary point of contact for patients, responding to their...