Retail Account Strategist

2 months ago

Johannesburg, Gauteng, South Africa Ogilvy Full time
About the Role

We are seeking a highly skilled and experienced Account Manager – Retail to join our team at Ogilvy. As a key member of our retail team, you will be responsible for developing and managing strong relationships with our clients, connecting with key business executives and stakeholders, and driving business growth through strategic account management.

Key Responsibilities
  • Develop and execute account management strategies to drive business growth and retention
  • Build and maintain strong relationships with clients, including key decision-makers and stakeholders
  • Collaborate with cross-functional teams to identify and pursue new business opportunities
  • Grow client accounts through strategic planning and execution
  • Liaise with and manage key client relationships, building a wider network of contacts
  • Plan, schedule, and oversee key client communication points
  • Manage and become the day-to-day communications hub for high-value and importance client communications
  • Understand and shape an approach to better develop, diversify, and grow client accounts
Requirements
  • Excellent stakeholder management skills and the ability to interact with and influence customers internally and externally
  • Able to communicate with ease with all customers and able to listen, simplify complex matters, and at times
  • Ability to work to strict deadlines while multi-tasking across multiple customer requirements
  • Demonstrate excellent analytical, planning, problem-solving, presentation, and organizational skills
  • Excellent written and verbal communication skills, ability to convey technical concepts to both technical and non-technical audiences
  • Strong interpersonal skills: confident communications, active listening, objections prevention and handling, conflicts management and prevention
Additional Skills
  • Ability to balance priorities and work to tight deadlines
  • Ability to learn and understand products quickly
  • Methodical, highly organized, and accurate approach to work and attention to detail
  • Ability to understand sector-specific retail trends and knowledge or interest of retail-facing technology would be highly beneficial in creating future solutions and opportunities with clients
  • Ability to build strong rapport, establish trust, and credibility through a consultative approach with diverse stakeholders from Executive level down
  • Ability to maintain high levels of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team-oriented environment
  • High proficiency in written & verbal communication skills
  • Experience with desk-based and/or customer-facing activities and influencing key decision-makers

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