Store Operations Leader
7 days ago
About the Role:
The successful candidate will lead and direct the store operations team to ensure efficient operation of the store and service excellence.
Key Responsibilities:
- To drive and maximize sales, track daily targets, weekly and monthly sales plans.
- To manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
- To successfully execute customer service initiatives in-store and take corrective action that results in a great customer experience.
- To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC's) to ensure business objectives are achieved.
- To monitor local competitors and capitalise on opportunities.
Requirements:
The ideal candidate will have a strong retail/FMCG background and understanding of merchandising and promotions principles. They will possess sound managerial skills, be results-driven, and have excellent customer orientation.
Qualifications:
- Minimum 5 years' experience in a store management role within a retail/FMCG store operations environment with an annual turnover of at least R50 million.
- Extensive people management experience of a large and diverse workforce.
- Financial management experience (budgets, profit and loss statements, financial ratios, etc.).
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