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Research Operations Assistant

1 week ago

Johannesburg, Gauteng, South Africa IQbusiness Full time

We are looking for a skilled Research Operations Assistant to join our team at IQbusiness. As a key member of our operations team, you will play a vital role in supporting the successful execution of research projects.

Your primary responsibilities will include:

  • Providing support to internal stakeholders and clients in a demanding dynamic environment.
  • Working closely with Account Directors, Research, Sample Operations and Analytics and Automation Teams to ensure alignment on survey, sample, analysis requirements and timelines.
  • Supporting Research and Account Directors in fostering strong relationships with self-service and assisted-service clients through providing training and ongoing support in the effective use of Insight Community and other research solutions.

You will also be responsible for:

  • Effective daily management and execution of operational tasks.
  • Using shared project plans and deadlines to ensure on-time delivery within agreed internal and client SLA's.
  • Making use of organisational project management software to provide progress updates and support effective project management for on-time delivery.

As a Research Operations Assistant, you will be expected to:

  • Carry out various tasks related to the operational execution and delivery of market research activities, including understanding and operational interpretation of client needs, setting up platforms, programmes, solutions, and projects from an operational, technical perspective, survey scripting, survey testing, survey deployment, sample preparation, uploads, and management, in-platform live and reporting table set-up, survey data exports, and data preparation, Insight Community and Panel management activities, Insight Community and Panel Member Health-related activities, processing airtime and other relevant incentives rewards, conducting lucky draws, assisting Account Managers and Support Executives in community member, panel member or research participant query resolution, stakeholder and client training on the Research platforms used, and resolving any client, internal or participant queries related to a survey or platform.
  • Apply quality in all tasks to ensure consistent, on-time quality deliverables, demonstrating a 'quality-in-all-I-do' customer-centric and collaborative approach to performing tasks, being aware of and following operational procedures and quality checks, and sharing in problem resolution through demonstrating an eagerness to learn and through the effective sharing of lessons learnt with Team members.