Branch Manager

3 weeks ago

Nelspruit, Mpumalanga, South Africa Sanlam Group Full time
Job title : Branch Manager - KwaggaJob Location : Mpumalanga, NelspruitDeadline : March 24, 2025Quick Recommended Links
  • Jobs by Location
  • Job by industries

What will you do?

  • To grow the customer base and revenue of Sanlam Retail Mass through developing and overseeing the execution of the retail branch strategy.
  • Guiding, integrating and standardising the activities, goals and objectives of various Sales Consultants in the branch, in line with the strategy.
  • Leading a service delivery culture and eco-system within and outside of the branch to enable an optimal client experience.
  • Assuming responsibility for the successful day to day maintenance and management of the Retail branch.
  • Being a key representative for the retail branch in the industry.

What will make you successful in this role?

Strategy Development and Business Planning:

  • Work with Area Manager and translate the Provincial strategy into a retail branch strategy, specifying targets, objectives and metrics.
  • Contribute insights to monthly, quarterly and annual business planning for retail branches in the Region / Province.
  • Responsible for managing operational costs in line with the allocated budget.
  • Develop incentive tactics for the Branch Consultants and drive performance

Retail Branch Sales Delivery
Activations:

  • Develop and execute strategies (campaigns / promotions / events / etc.) to entice and draw clients from outside of the branch.
  • Plan and represent the branch at various forums / events / community platforms to establish awareness and gain business.

Sales and Operational Effectiveness:

  • Communicate the Retail Branch strategy, sales targets and metrics to Branch Consultants. Identify Key Result Areas and work with Branch Consultants to develop and agree collective targets.
  • Monitor activities and the achievement of sales targets in the branch. Identify areas of improvement and work with Branch Consultants to address / rectify.
  • Work with Business Owners of supporting functions (HR, Technology, etc.), and put the right mechanisms in place (systems, processes, technology) to ensure the branch is able to deliver a service and achieve targets.
  • Identify and escalate areas of improvement regarding support systems, processes, and technologies. Where possible, solve problems or propose solutions to prevent issues from reoccurring.

Establish and drive a Service Culture:

  • Align processes and procedures in the Bank to allow for a smooth, efficient and optimal client experience.
  • Develop, drive and monitor client experience, and client service delivery standards in the branch.
  • Manage the daily achievements of and adherence to service delivery SLAs. Identify areas of continuous improvement and take corrective action to address it.
  • Ensure all client complaints and queries are handled effectively, within SLA timeframes. Where relevant, respond to escalations and continuously provide feedback to clients regarding outcomes / progress of resolutions.

Compliance, Quality and Risk Management:

  • Ensure compliance and quality standards are effectively communicated and adopted across the branch.
  • Ensure alignment to the Treating the Customer Fairly (TCF) framework in all business practices and ensure the branch operates within the FSCA regulations.

People Management:

  • Work with Human Resources and Talent Acquisition to put the necessary capacity / capability in place to achieve sales targets in the branch.
  • Work with HR to establish and maintain good people practices in the branch.
  • Responsible for all operational people practices relating to direct reports, in collaboration with the Human Resource Function (talent management, performance management, individual development and growth, resolving grievances, leave allocation, capacity management, etc.).
  • Manage and support the accreditation and continuous professional growth of staff functioning in the branch.

Monthly Planning and Reporting

  • Responsible for monthly reporting of sales and service activities in the Branch. Analyse data to identify areas of improvement and plan for the next month.
  • Conduct monthly and annual planning based on reports

Qualification:

  • Matric (Grade 12)
  • RE1 and RE5
  • 120 Wealth Management credits OR tertiary qualification recognised by the FSCA
  • Class of Business accreditation (annual)
  • Compliant with continuous professional development (CPD) current and past cycles.
  • Sales / Retail / Business Development  jobs

  • Branch Manager

    4 days ago

    Nelspruit, Mpumalanga, South Africa Sanlam Group Full time

    Job title : Branch Manager - NelspruitJob Location : Mpumalanga, NelspruitDeadline : April 10, 2025Quick Recommended LinksJobs by Location Job by industries What will you do?To grow the customer base and revenue of Sanlam Retail Mass through developing and overseeing the execution of the retail branch strategy. Guiding, integrating and standardising the...

  • Branch Manager

    2 weeks ago

    Nelspruit, Mpumalanga, South Africa Pepkor Lifestyle Full time

    Introduction We are looking for an experienced Branch Manager to join our fast-paced retail environment, where every day is unique and interesting. The primary focus of the role is to manage all areas of operations which include staff management, ensure customer satisfaction and company profitability. The ideal candidate should be able to implement...

  • Branch Operations Manager

    3 days ago

    Nelspruit, Mpumalanga, South Africa Old Mutual South Africa Full time

    Job DescriptionThis role oversees the management of a team of financial consultants and all processes in a branch to ensure achievement of objectives and drive overall branch performance.Individually accountable, over periods of 1 day to 3 months for ensuring sales targets and objectives of the team are achieved.Supports and motivates the consultant team in...

  • Retail Branch Manager

    5 days ago

    Nelspruit, Mpumalanga, South Africa Sanlam Limited Full time

    Company Overview:Sanlam Limited is a leading financial services provider in South Africa, dedicated to understanding the unique needs of clients and offering a wide range of simple and affordable financial solutions. Our goal is to provide innovative products and services that cater to various aspects of life, including funeral insurance, savings for...

  • Branch Manager Position

    2 days ago

    Nelspruit, Mpumalanga, South Africa Fidelity Services Group Full time

    Job DescriptionThe Fidelity Services Group is seeking an exceptional individual to fill the position of Branch Manager, reporting directly to the Regional General Manager.ResponsibilitiesEnsure effective and efficient operations of the branchMaintain site-specific security requirementsMeet client needs professionally and efficientlyRequirementsMatric...

  • Branch Director

    2 days ago

    Nelspruit, Mpumalanga, South Africa MASA Outsourcing (Pty) Ltd Full time

    Job OverviewWe are seeking a highly skilled and experienced Branch Director to oversee the day-to-day operations of our branch.Key ResponsibilitiesOversee branch operations, ensuring timely and cost-effective delivery of services.Coordinate resource utilization, including vehicles, personnel, and equipment.Implement safety protocols to ensure a secure work...

  • Branch Administrator

    1 day ago

    Nelspruit, Mpumalanga, South Africa Dante Personnel Full time

    Minimum requirements: Must have completed Grade 12A Business Administration/management/supply chain qualification will be beneficialMust be fully bilingual in Afrikaans and English - verbal and written skillsMust have a valid drivers license and own vehicleMS Office Suite and PastelResponsibilities will be - but not limited to the following: Manage daily...

  • Branch Leadership Role

    3 days ago

    Nelspruit, Mpumalanga, South Africa Sanlam Full time

    Job OverviewThis role is responsible for leading a retail branch, driving business growth and ensuring customer satisfaction.Main ResponsibilitiesStrategy Development: Work with Area Managers to develop the retail branch strategy, aligning it with the Provincial plan.Retail Sales Delivery: Develop and execute strategies to attract clients, represent the...

  • Branch Operations Director

    5 days ago

    Nelspruit, Mpumalanga, South Africa Sanlam Limited Full time

    Key Responsibilities:The Retail Branch Manager will be responsible for driving growth in customer base and revenue, while maintaining a high level of customer satisfaction. This role requires strong leadership and management skills, with the ability to motivate and guide a team of Sales Consultants. The successful candidate will develop and execute...

  • Branch Profitability Specialist

    3 days ago

    Nelspruit, Mpumalanga, South Africa Old Mutual Full time

    About This OpportunityWe are seeking an experienced and results-driven OMF Branch Manager to join our team at Old Mutual.This is a fantastic opportunity for a professional to take on a leadership role in a dynamic and growing organisation, where you will be responsible for driving branch profitability, improving customer satisfaction, and enhancing the...

  • Branch Manager in Training

    2 days ago

    Nelspruit, Mpumalanga, South Africa Perficient International Management Training Full time

    Perficient International Management Training: A Vision for Global ExcellenceWe are shaping the future of health development and wellbeing, with a focus on innovative management practices.This role presents a unique opportunity for individuals to kick-start their career as a branch manager trainee, with prospects for rapid growth and leadership development...

  • Customer Service Branch Director

    3 days ago

    Nelspruit, Mpumalanga, South Africa Old Mutual South Africa Full time

    Job OverviewThis is an exciting opportunity to join our team as a branch operations manager.As a key member of our branch management team, you will be responsible for leading a team of financial consultants and overseeing all aspects of branch operations.The role requires strong leadership skills, excellent communication skills and the ability to motivate...

  • Retail Branch Manager Job Opportunity

    3 days ago

    Nelspruit, Mpumalanga, South Africa Sanlam Full time

    About the RoleWe are seeking an experienced professional to lead our retail branch, drive business success, and deliver exceptional customer experiences.Main AccountabilitiesLeadership: Provide strategic leadership, guide the team, and ensure the branch meets its objectives.Customer Engagement: Foster strong relationships with customers, understand their...

  • Leading Sanlam Branch Team

    3 days ago

    Nelspruit, Mpumalanga, South Africa Sanlam Full time

    The Ideal CandidateWe are looking for a results-driven individual to lead our retail branch, drive revenue growth, and deliver exceptional customer experiences.Main ResponsibilitiesPerformance Management: Analyse data, identify areas for improvement, and develop strategies to drive performance.Client Relationships: Build and maintain strong relationships...

  • Hardware Branch Manager

    1 week ago

    Nelspruit, Mpumalanga, South Africa Dante Personnel Full time

    Minimum requirements: Grade 12 and any other qualification will be an advantageHardware or technical sector experience5 - 10 years experience in similar positionMust be fluent in Afrikaans and EnglishStable working historyExperience with:Develop and execute strategic plans for the branch's growth and sustainabilityExplore opportunities for expansion or...

  • Operations Management Job

    2 days ago

    Nelspruit, Mpumalanga, South Africa Fidelity Services Group Full time

    Job SummaryWe are seeking an experienced and skilled individual to fill the position of Branch Manager. The successful candidate will be responsible for ensuring the effective and efficient operations of the branch, maintaining site-specific security requirements, and meeting client needs professionally and efficiently.ResponsibilitiesManage and coordinate...

  • Management Position

    2 days ago

    Nelspruit, Mpumalanga, South Africa MASA Outsourcing (Pty) Ltd Full time

    About the RoleThe successful candidate will be responsible for overseeing branch operations, leading a high-performing team, and building strong relationships with clients.Key Performance IndicatorsTimely and cost-effective delivery of services.Effective management of resources and budget.Strong client relationships and retention.RequirementsGrade 12 /...

  • Insurance and Lending Product Manager

    3 days ago

    Nelspruit, Mpumalanga, South Africa Old Mutual South Africa Full time

    About UsWe are Old Mutual South Africa, a firm believer in the African opportunity and our diverse talent reflects this.This role manages a team of financial and client relations consultants and all processes in a branch to ensure achievement of objectives and drive overall branch performance.Individually accountable, over periods of 1 day to 3 months for...

  • Senior Financial Services Manager

    3 days ago

    Nelspruit, Mpumalanga, South Africa Old Mutual Full time

    About the RoleThe position of OMF Branch Manager is a key leadership role within Old Mutual, requiring an individual who can effectively manage a team of financial and client relations consultants to achieve sales targets and drive overall branch performance.This involves ensuring that all processes in the branch are aligned with the company's objectives, as...

  • Business Development Manager

    2 days ago

    Nelspruit, Mpumalanga, South Africa FNB Namibia Full time

    Welcome to FNB Namibia, the leading financial services provider in the country. We are seeking a highly skilled Branch Advisor FAIS Pipeline to join our team.Job DescriptionWe are looking for a motivated and customer-focused individual to provide exceptional service to our clients. As a Branch Advisor FAIS Pipeline, you will be responsible for building and...