Logistics and Supply Chain Manager

2 months ago

Midrand, Gauteng, South Africa Mayfly Agri (Pty) Ltd Full time
{"Successful Candidate Profile
\
We are seeking a highly skilled Logistics and Customer Service Manager to join our team at Mayfly Agri (Pty) Ltd. The ideal candidate will have a strong background in logistics and customer service, with a proven track record of managing complex logistics networks and ensuring timely deliveries to customers.\
\
Key Responsibilities:
\
* Oversee logistics activities, including sea, air, and road freight, warehousing, customs clearance, and insurance.\
* Develop relationships with logistics service providers and coordinate order placement, tracking, and issue resolution.\
* Capture and monitor customer sales orders, delivery notes, and proof of deliveries, keeping track records of sales and purchase flow, providing invoices to customers, and assisting the accounting department in State of Account reconciliation when necessary.\
* Ensure timely deliveries and high levels of customer satisfaction.\
* Serve as the primary contact for customers and suppliers, addressing inquiries and managing order-related logistics activities.\
* Manage warehousing operations, ensuring optimal inventory levels and effective stock rotation.\
* Implement inventory management best practices, regularly reviewing stock levels to meet market demands.\
* Formalize and document logistics and customer service processes, proposing and implementing optimizations to improve efficiency and reduce costs.\
* Collaborate with cross-functional teams to identify and eliminate bottlenecks, enhancing service levels.\
* Engage with local customers, gathering feedback to tailor logistics and customer service practices to South African market needs.\
* Work closely with the Mauritius-based team to ensure alignment on customer service standards and process improvements.\
* Compare freight quotes and select the most suitable options, ensuring the best balance of on-time delivery, cost efficiency, and service quality.\
* Maintain relationships with freight providers to stay updated on market rates and negotiate terms that align with business objectives.", "Requirements:
\
* Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field.\
* Minimum 5 years professional experience in customer service, logistics, or supply chain roles within the crop protection, agricultural, or related industry, including managing complex logistics networks.\
* Direct experience working in or managing logistics for the South African market, with a deep understanding of local regulatory, customs, and distribution requirements is essential.\
* Understanding of the crop protection or agricultural industry, including familiarity with logistics and distribution requirements specific to South Africa, is advantageous.\
* Proven experience managing end-to-end logistics, including freight coordination (sea, air, road), warehousing, customs clearance, and inventory management is required.\
* Ability to maintain high standards of customer satisfaction by ensuring timely and accurate order fulfillment and managing communications with customers and suppliers effectively.\
* Capability to assess and optimize processes, reducing costs, and improving efficiency within logistics and customer service functions.\
* Proficiency in analyzing freight quotes and selecting cost-effective options that maintain a balance of delivery timing, cost, and service quality is essential.\
* Familiarity with ERP systems, ideally with experience in Sage ERP or other similar platforms, for efficient order and inventory management.\
* Strong proficiency in Microsoft Office applications, particularly Excel, for data tracking, reporting, and inventory analysis is required.\
* Must have a history of implementing process enhancements that improved efficiency, reduced costs, or elevated customer satisfaction.\
* Experience in managing logistics or customer service projects, with an ability to prioritize tasks and meet deadlines under pressure is important.\
* Highly detailed and organized with an ability to handle multiple tasks and deadlines simultaneously, including but not limited to Incoterms and payment terms.\
* Fluency in both written and spoken English is required for effective communication with international and local partners, customers, and internal teams.\
* Proficiency in Afrikaans is a plus, given the potential need to engage with local stakeholders.", "Language:
\
English"}

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