Insurance Consultant

4 weeks ago


Pretoria, Gauteng, South Africa Santam Full time

About the Role

Santam, the market leader in the general insurance industry in Southern Africa, is seeking a highly skilled Insurance Consultant to join their Commercial Contact Centre in Centurion. As an Insurance Consultant, you will be responsible for providing end-to-end service and support to brokers, ensuring seamless communication and efficient administration.

Key Responsibilities

  • Provide telephonic and email support to intermediaries, authorized representatives, and broker services
  • Deal with general insurance and policy-specific enquiries
  • Issue new policies, maintain existing policies, and renew policies
  • Assist in resolving insurance queries within required timeframes and compliance requirements
  • Undertake client follow-ups to ascertain reasons for policy cancellations and attempt to retain policies
  • Adjust premiums in line with new asset values
  • Manage client expectations on turnaround times for submitted requests
  • Adhere to underwriting criteria and regional requirements
  • Assist in profiling clients with suitable products and underwriting criteria
  • Advise brokers to ensure clients' needs are met in terms of correct cover and product
  • Assist in implementing solutions for improvement

Requirements

  • Matric/Grade 12
  • 60 commercial lines FAIS credits
  • A relevant insurance-related qualification (NQF lev 4) would be advantageous
  • Proven work experience in commercial, agriculture policy administration, and underwriting within the short-term insurance industry
  • Minimum of 3 years' experience in short-term insurance commercial lines and/or Agri assets

About Us

Santam is committed to achieving transformation and embracing diversity. We believe that a diverse, inclusive, and equitable workplace is key to ensuring a thriving and sustainable business in South Africa. Our Employment Equity plan and targets will be considered as part of the selection process.



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