Insurance Consultant
4 weeks ago
About the Role
Santam, the market leader in the general insurance industry in Southern Africa, is seeking a highly skilled Insurance Consultant to join their Commercial Contact Centre in Centurion. As an Insurance Consultant, you will be responsible for providing end-to-end service and support to brokers, ensuring seamless communication and efficient administration.
Key Responsibilities
- Provide telephonic and email support to intermediaries, authorized representatives, and broker services
- Deal with general insurance and policy-specific enquiries
- Issue new policies, maintain existing policies, and renew policies
- Assist in resolving insurance queries within required timeframes and compliance requirements
- Undertake client follow-ups to ascertain reasons for policy cancellations and attempt to retain policies
- Adjust premiums in line with new asset values
- Manage client expectations on turnaround times for submitted requests
- Adhere to underwriting criteria and regional requirements
- Assist in profiling clients with suitable products and underwriting criteria
- Advise brokers to ensure clients' needs are met in terms of correct cover and product
- Assist in implementing solutions for improvement
Requirements
- Matric/Grade 12
- 60 commercial lines FAIS credits
- A relevant insurance-related qualification (NQF lev 4) would be advantageous
- Proven work experience in commercial, agriculture policy administration, and underwriting within the short-term insurance industry
- Minimum of 3 years' experience in short-term insurance commercial lines and/or Agri assets
About Us
Santam is committed to achieving transformation and embracing diversity. We believe that a diverse, inclusive, and equitable workplace is key to ensuring a thriving and sustainable business in South Africa. Our Employment Equity plan and targets will be considered as part of the selection process.
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