Director of Gaming Operations

5 days ago


Johannesburg, Gauteng, South Africa Yellosa Full time
About the Role

We are seeking a highly skilled and experienced Director of Gaming Operations to join our team at Yellosa. As a key member of our leadership team, you will play a pivotal role in shaping and driving our gaming operations to deliver exceptional results.

Key Responsibilities
  • Operational Strategy: Develop and implement operational strategies to optimize efficiency, enhance user experience, and drive business growth.
  • Revenue Growth: Develop and execute strategies to increase revenue, expand market share, and improve profitability.
  • Industry Trends and Regulatory Compliance: Stay up-to-date with industry trends and regulatory changes to inform strategic decisions and ensure compliance.
  • Product Rollout: Collaborate with the Product team to support the effective rollout of product roadmaps and ensure seamless integration.
  • Technology Solutions: Manage the adoption and optimization of technology solutions to improve operational efficiency and user experience.
  • Marketing and Brand Management: Lead marketing and brand teams to deliver strategic and operational objectives and improve customer experience.
  • Customer Experience and Service: Improve customer experience and service, enhancing Net Promoter Score (NPS) and driving business growth.
  • Gaming Operations and Compliance: Ensure efficient and effective gaming operations, including compliance and performance of technology platforms.
  • Localized Payment Solutions: Optimize localized payment solutions to improve user experience and return on investment (ROI).
  • Compliance and Regulatory Requirements: Establish and drive compliance requirements, ensuring adherence to regulatory standards.
  • Operational Planning and Execution: Define strategic objectives and execute operational plans in collaboration with the Executive Committee.
  • Business Process Standardization: Standardize business processes to enhance operational efficiencies and drive business growth.
  • Culture of Continuous Improvement: Cultivate a culture of continuous improvement and operational excellence.
  • Data Protection and Compliance: Ensure compliance with data protection regulations and other legal requirements.
Requirements
  • Education: Bachelor's degree in business administration, operations management, finance, or a related field.
  • Experience: Minimum of 5 years of experience in operations management, coordinating across multiple teams.
  • Industry Knowledge: Familiarity with regulatory requirements and best practices in the iGaming industry, or the ability to quickly learn.
  • Track Record: Proven track record of managing operations and delivering results in a dynamic environment.


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