Call Centre Support Agent

2 days ago

Centurion, Gauteng, South Africa Ctrack Full time
Job Title: Call Centre Support Agent

We are seeking a highly skilled and motivated Call Centre Support Agent to join our team at Ctrack. As a Call Centre Support Agent, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.

Main Responsibilities:

  • Monitor and respond to customer high-risk alarms in a timely and efficient manner.
  • Work within various operating areas as determined by management and business needs.
  • Report all exceptions to specified customer contacts and log on CRM.
  • Monitor vehicles on a regular basis and ensure that stipulated monthly checks are completed.
  • Monitor Secure exceptions as per Secure Monitoring Standard Operating Procedures.
  • Report any exceptions as per Departmental policies and procedures.
  • Assist with quick report requests.
  • Ensure all equipment used during daily duties is handled correctly and report any defects to the Supervisor.
  • Download and forward reports as specified in specific Customer Standard Operating Procedures.
  • Generate required reports to Management on a weekly and monthly basis.
  • Complete all office administration efficiently.
  • Register new vehicles on Secure Base.
  • Recover possible hijacked/stolen/lost vehicles as indicated in Recovery Standard Operating Procedures and ensure related administration is correctly completed and finalized.
  • Edit the CRM Database with correct client details of existing clientele as well as new clients.
  • Ensure all relevant information and correspondence is filed in the individual client file.
  • Edit updated fleet lists received from Bureau clients and update the mobile database on Ctrack Master base stations accordingly.
  • Register new vehicles on Hub and ensure new vehicles are properly routed to base stations.

Requirements:

  • Minimum Matric or equivalent.
  • Prior experience in customer service, preferably in a call center or contact center environment.
  • Proficiency in Microsoft Outlook, Word, and Excel.
  • Fluent in two languages, one of which must be English.
  • Must be computer literate.
  • Good knowledge of Reporting Bases.
  • Good customer relationship management (CRM) systems knowledge and basic computer proficiency.
  • Flexibility to work in shifts, including weekends and holidays, as per business requirements.

Skills Required:

  • Good written and verbal communication skills.
  • Excellent problem-solving and analysis.
  • Good decision making.
  • Exceptional customer service and interpersonal skills.
  • Strong attention to detail and accuracy.
  • Ability to handle difficult customer situations with empathy and professionalism.
  • Ability to multi-task, prioritize, and manage time effectively.

  • Call Centre Support Agent

    2 days ago

    Centurion, Gauteng, South Africa Ctrack Full time

    Job Title: Call Centre Support AgentWe are seeking a highly skilled and motivated Call Centre Support Agent to join our team at Ctrack. As a Call Centre Support Agent, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.Main Responsibilities:Monitor and respond to customer...

  • Customer Service Representative

    13 hours ago

    Centurion, Gauteng, South Africa Sydsen Group (Pty) Ltd Full time

    Job Title: Junior Call Centre AgentAt Sydsen Group (Pty) Ltd, we are seeking a highly motivated and detail-oriented Junior Call Centre Agent to join our team. As a Junior Call Centre Agent, you will be responsible for nurturing leads and providing exceptional customer service to our clients.Key Responsibilities:Leads Nurturing: Nurture all leads, new and...

  • Alarm Monitoring Specialist

    2 days ago

    Centurion, Gauteng, South Africa Ctrack Full time

    Job Title: Alarm Monitoring AgentWe are seeking a skilled Alarm Monitoring Agent to join our team at Ctrack. As an Alarm Monitoring Agent, you will be responsible for monitoring and managing risk events within our call centre support division.Main Job Functions:Monitor and phone all customer high-risk alarms received.Monitor and phone for all movement...

  • Alarm Monitoring Specialist

    1 week ago

    Centurion, Gauteng, South Africa Ctrack Full time

    Job Title: Alarm Monitoring AgentWe are seeking a skilled Alarm Monitoring Agent to join our team at Ctrack.This role is responsible for monitoring and managing risk events within our call centre support division.Main Responsibilities:Monitoring and phoning of high-risk alarms received from customers.Monitoring and phoning for movement exception alarms...

  • National Operations Coordinator

    5 days ago

    Centurion, Gauteng, South Africa LuMac Recruitment and Consulting Full time

    Job Title: National Operations Co-OrdinatorLuMac Recruitment and Consulting is seeking a highly skilled and experienced National Operations Co-Ordinator to join our team.Job SummaryThe National Operations Co-Ordinator will be responsible for overseeing the daily operations of our call centre, ensuring that customer experience is consistently high across all...

  • Commercial Lines Insurance Agent

    2 weeks ago

    Centurion, Gauteng, South Africa Rad Resources Full time

    Job DescriptionAt Rad Resources, we are seeking a highly skilled and experienced Commercial Lines Contact Centre Agent to join our team.Key Responsibilities:Qualifications:Matric is an essential requirement.FAIS Credits (as per FAIS requirement).Must be Fit & Proper in terms of the FAIS Act.Regulatory Exam: Representatives.Must not be debarred with FSB.Work...

  • Data Centre Operations Manager

    2 days ago

    Centurion, Gauteng, South Africa Plus1X Solutions (Pty) Ltd Full time

    Job Title: Data Centre ManagerAt Plus1X Solutions (Pty) Ltd, we are seeking a highly skilled Data Centre Manager to join our team. The successful candidate will play a pivotal role in the maintenance, support, and deployment of all hosting solutions and associated support services.Key Responsibilities:Operational Management: Coordinate operational changes...

  • Customer Service Representative

    1 week ago

    Centurion, Gauteng, South Africa Ctrack Full time

    Job SummaryWe are seeking a highly skilled and motivated Call Centre Support Agent to join our team at Ctrack. As a key member of our customer support team, you will be responsible for providing exceptional telephonic support to our customers, Fitment Centres, and CTFM branches.Key ResponsibilitiesMonitor and respond to customer high-risk alarms in a timely...

  • Data Centre Operations Manager

    6 days ago

    Centurion, Gauteng, South Africa Plus 1x Full time

    Job Title: Data Centre ManagerAt Plus 1x, we are seeking a highly skilled Data Centre Manager to join our team. As a key member of our IT department, you will play a pivotal role in the maintenance, support, and deployment of all hosting solutions and associated support services.Key Responsibilities:Operational Leadership: Coordinate operational changes...

  • Customer Service Representative

    2 weeks ago

    Centurion, Gauteng, South Africa Dante Personnel Full time

    Job Requirements:We are seeking a highly skilled and experienced Customer Service Representative to join our team at Dante Personnel. The ideal candidate will have a strong background in customer service and a proven track record of providing excellent service in a call centre or service control environment.Key Responsibilities:Provide exceptional customer...

  • Commercial Lines Insurance Specialist

    6 days ago

    Centurion, Gauteng, South Africa Rad Resources Full time

    Rad Resources is seeking a skilled Commercial Lines Contact Centre Agent to join our team. The ideal candidate will possess a strong understanding of commercial insurance products and have excellent customer service skills. Key responsibilities include handling a portfolio of approximately 600 policies, providing exceptional customer support, and maintaining...

  • Data Centre Manager

    2 weeks ago

    Centurion, Gauteng, South Africa Plus1X Solutions (Pty) Ltd Full time

    Job Summary:The Data Centre Manager will play a pivotal role in the maintenance, support, and deployment of all hosting solutions and associated support services for Plus1X Solutions (Pty) Ltd. This position requires a strong technical background, excellent leadership skills, and the ability to work effectively with cross-functional teams.Key...

  • Customer Service Representative

    2 days ago

    Centurion, Gauteng, South Africa Sydsen Full time

    Job SummaryContact and nurture an agreed amount of consumers on behalf of our clients to reach the agreed project objectives. This is done through outbound calling and emailing clients in accordance with our nurturing process and accurately updating leads data on the supporting CRM. In addition, be available to handle any inbound calls directed at any of the...

  • NOC Support Specialist

    2 days ago

    Centurion, Gauteng, South Africa ICTEngage Full time

    Job SummaryThis role is responsible for providing exceptional customer service and technical support to clients, ensuring the stability and security of our network infrastructure. The ideal candidate will have strong analytical and problem-solving skills, with the ability to work effectively in a fast-paced environment.Key ResponsibilitiesAct as the primary...

  • Customer Service Representative

    2 days ago

    Centurion, Gauteng, South Africa Sydsen Full time

    Job SummaryContact and nurture an agreed amount of consumers on behalf of our clients to reach the agreed project objectives. This is done through outbound calling and emailing clients in accordance with our nurturing process and accurately updating leads data on the supporting CRM. In addition, be available to handle any inbound calls directed at any of the...

  • NOC Support Specialist

    4 days ago

    Centurion, Gauteng, South Africa ICTEngage Full time

    Job OverviewThis role is a key part of our team, responsible for ensuring the smooth operation of our network infrastructure and providing exceptional support to our clients. As a NOC Technician, you will be the primary point of contact for clients reporting technical issues, and will work closely with our Technical Support team to resolve these issues in a...

  • NOC Support Specialist

    5 days ago

    Centurion, Gauteng, South Africa ICTEngage Full time

    About the RoleThis position plays a vital role in ensuring the smooth operation of our network infrastructure and maintaining excellent client relationships. As a NOC Technician, you will serve as the primary point of contact for clients reporting technical issues, providing timely and effective support to resolve their concerns.Key ResponsibilitiesAct as...

  • Senior Manager: Data Centre Infrastructure and Cloud Solutions

    6 days ago

    Centurion, Gauteng, South Africa Alinta Tech Solutions Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Manager to lead our Data Centre Infrastructure and Cloud Solutions team. As a key member of our leadership team, you will be responsible for driving commercial, solution, service, and strategic objectives, and for increasing profits and market penetration by providing customers with...

  • Administrative Support Specialist

    5 days ago

    Centurion, Gauteng, South Africa Sentinel Staffing Services Full time

    Job Title: Administrative Consultant Job Summary: We are seeking a highly organized and detail-oriented Administrative Consultant to join our team at Sentinel Staffing Services. As an Administrative Consultant, you will be responsible for providing exceptional support to our clients and ensuring the smooth day-to-day operation of our...

  • Customer Service Representative

    1 day ago

    Centurion, Gauteng, South Africa Talent Evolution Full time

    Job Title: Customer Relations AgentWe are seeking a highly skilled and experienced Customer Relations Agent to join our team at Talent Evolution. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Customer Enquiries: Respond to customer enquiries in...