Body Shop Service Advisor

4 weeks ago

Sandton, South Africa Select Motor Recruitment Full time
Job Description:

We are seeking an experienced Service Advisor to join our team at Select Motor Recruitment. The successful candidate will be responsible for providing exceptional customer service, ensuring high levels of customer satisfaction and loyalty.

Key Responsibilities:
  • FOLLOW-UP WITH ORDERS AND PARTS REQUIREMENTS ON ALL CURRENT AND FUTURE JOBS
  • OVERSEE THE TOTAL CUSTOMER HANDLING PROCESS IN THE SERVICE AND REPAIRS AREA
  • Achieve high level of customer satisfaction and confidence to increase loyalty and trust
  • GENERATE SERVICE BUSINESS VOLUME (SELLING PARTS AND LABOUR THROUGH INTERACTIVE RECEPTION AND UPSELLING OPPORTUNITIES)
  • BUILD AND MAINTAIN A POSITIVE SERVICE IMAGE AMONGST CUSTOMERS
  • HANDLE ALL CUSTOMER REQUIREMENTS BY OFFERING ALTERNATIVE REPAIR SOLUTIONS AND PRICING OPTIONS
  • ABLE TO MOTIVATE AND TECHNICALLY VALIDATE AND CONVERSE WITH CUSTOMERS ON WARRANTY AND POLICY RELATED REPAIRS AND MATTERS
  • MUST BE ABLE TO HANDLE ALL CUSTOMER COMPLAINTS AND ISSUES UP TO A CERTAIN LEVEL
  • SUPPORT THE WORKSHOP SCHEDULING SYSTEM AND WORK WITH FOREMAN REGARDING THE CUSTOMER VOLUME (APPOINTMENTS) TOO FULLY UTILIZE WORKSHOP CAPACITY
  • USES ALL METHODS OF CUSTOMER COMMUNICATION, INCLUDING BOOKINGS, PHONE CALLS, EMAIL AND IN-PERSON INTERACTIONS, TO SCHEDULE AND BOOK SERVICE AND REPAIR APPOINTMENTS
  • FOLLOW-UP AFTER THE SERVICE / REPAIR TO ENSURE THE CUSTOMER IS SATISFIED WITH THE WORK DONE
  • MAINTAIN POSITIVE RELATIONSHIPS WITH CUSTOMERS TO ENSURE REPEAT AND REFERRAL BUSINESS
  • ALL GENERAL ADMINISTRATIVE DUTIES FOR THE WORKSHOP AND/OR SERVICE DEPARTMENT

Requirements:
  • 2-3 years' related proven experience as a Service Advisor in automotive / autobody environment
  • Strong knowledge of automotive repair processes, parts, and terminology
  • Excellent customer service and communication skills, with a professional and friendly attitude
  • Ability to manage multiple tasks and prioritize in a fast-paced environment
  • Familiarity with service management software TMS/AUDATEX is a plus
  • High school diploma or equivalent; additional technical or customer service training is a plus
  • Above 25 years' old
  • Male / Female
  • Automotive Industry experience ESSENTIAL

About the Role:
This is a fantastic opportunity to join a dynamic and growing company in the automotive industry. If you have a passion for delivering exceptional customer service and are looking for a challenging role, we would love to hear from you.

The salary for this position is estimated to be around R15,000.00 + UIF + Provident Fund per month.

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