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Automotive Service Advisor

2 months ago


Sandton, South Africa Select Motor Recruitment Full time
Job Description

We are seeking an experienced Service Advisor to join our team at Select Motor Recruitment.

Salary: R15 000.00 + UIF + Provident Fund

About the Job

The successful candidate will be responsible for following up with orders and parts requirements on all current and future jobs, achieving high levels of customer satisfaction and confidence, and generating service business volume through interactive reception and upselling opportunities.

They will also build and maintain a positive service image amongst customers, handle all customer complaints and issues, support the workshop scheduling system, and use all methods of customer communication to schedule and book service and repair appointments.

In addition, the Service Advisor will follow-up after the service/repair to ensure customer satisfaction and maintain positive relationships with customers to ensure repeat and referral business.

Requirements
  • 2-3 years' related proven experience as a Service Advisor in automotive/autobody environment
  • Strong knowledge of automotive repair processes, parts, and terminology
  • Excellent customer service and communication skills, with a professional and friendly attitude
  • Ability to manage multiple tasks and prioritize in a fast-paced environment
  • Familiarity with service management software TMS/AUDATEX is a plus
  • High school diploma or equivalent; additional technical or customer service training is a plus
  • Above 25 years old
  • Male/Female
  • Automotive Industry experience ESSENTIAL
Additional Information

Candidates should have a strong understanding of the automotive industry and be able to effectively communicate with customers to meet their needs.

Please note that only candidates with automotive industry experience will be considered and contacted.