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Application Support Manager

1 week ago

Roodepoort, Gauteng, South Africa Fundi SA Full time

Fundi SA is seeking an experienced Application Support Manager to lead the Business Solutions & Application Support team. The ideal candidate will be responsible for driving the seamless operation and continuous improvement of business applications.


About the Role:

This role ensures the seamless operation and continuous improvement of business applications, supporting strategic initiatives while aligning technology solutions with business needs.


Key Responsibilities:
  • Manage the BAU support team, ensuring minimal disruption to business operations.
  • Prioritize and oversee change requests and system enhancements.
  • Collaborate with software developers to resolve system issues efficiently.
  • Ensure adherence to SLAs for business-critical applications.
Requirements:
  • Minimum: Diploma or Bachelor's degree in Business Analysis, IT, Computer Science, or a related field.
  • Advantage: Certifications in Agile, Scrum, or Business Analysis (ADBA, CBAP, PSM, or PMI-PBA) & Exposure to BI tools (Power BI, Tableau) and SQL knowledge.
  • 8+ years of experience in IT, Business Analysis, or Product Ownership.
  • Strong background in Financial Services or other regulated industries.