Technical Operations Manager

1 month ago


Cape Town, Western Cape, South Africa Dimension Data Full time

Job Description:

Dimension Data is seeking a Technical Operations Manager to join our team. As a Technical Operations Manager, you will be responsible for providing operational management and guidance to a team of Engineers/Technicians who are accountable for installation, configuration, and fault management.

The ideal candidate will have a solid understanding of IT operations and NTT service offerings, as well as demonstrable knowledge and understanding of the IT industry environment and business needs.

You will manage teams of incumbents responsible for setup and installation of technical systems, applications, or process designs for client's purchased or outsourced technology and business process solutions.

This role requires strong leadership skills, with the ability to effectively manage resources and make informed decisions.

Key responsibilities include managing initiatives to solve client problems, ensuring the availability of resources to deliver against SLA's, and managing complaint handling procedures or any major incidents that require intervention.

In addition, you will be responsible for tracking and reporting on client technical engagements, analysing trends to identify areas for improvement, and providing advice to help project managers achieve deadlines and goals.

We offer a competitive salary of $115,000 per year, depending on experience, and a comprehensive benefits package including medical, dental, and vision insurance, 401(k) matching, and paid time off.

About Dimension Data:

Dimension Data is a leading provider of IT services and solutions, with a global presence and a reputation for excellence.

We value innovation, teamwork, and customer satisfaction, and offer opportunities for career growth and development in a dynamic and fast-paced environment.



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