Customer Success Professional

3 days ago


Cape Town, Western Cape, South Africa West Coast Personnel Full time

West Coast Personnel is empowering businesses to create impactful, personalized interactions with their customers. As a Customer Success Specialist, you will be instrumental in evolving the customer support team into a comprehensive customer success function.

This role requires someone who is self-driven, adaptable, and eager to embrace new ideas and technologies. You will be responsible for guiding customers through the onboarding process, ensuring they understand how to use the Platform.

You will also provide high-quality product support, partnering with customers to resolve queries via email, chat, and phone. Additionally, you will analyze key account statistics and performance metrics to identify pain points and educate clients, driving campaign improvement.

Key Responsibilities:

  • Analyze key account statistics and performance metrics to identify pain points and educate clients.
  • Identify opportunities for upselling or cross-selling the Company's products.
  • Serve as the main point of contact for customers, managing all escalations.
  • Liaise with supporting teams (Development, Finance, etc.) on behalf of clients.
  • Gather and share customer feedback internally to enhance the product and improve Customer Support practices.


  • Cape Town, Western Cape, South Africa The Talent Barn Full time

    As a key member of The Talent Barn, you will be part of a tech-savvy business that is revolutionizing the way companies communicate with their customers. Our innovative solutions in the Chat Commerce and WhatsApp space are making waves globally.About Us:We're a fast-growing SaaS startup on the African continent, currently expanding into global markets. Our...


  • Cape Town, Western Cape, South Africa Isilumko Staffing (JHB) Full time

    Last updated: Not availableWe are seeking a motivated and enthusiastic Customer Success Executive to join our team in Cape Town, South Africa.The RoleAs a Client Relationship Manager, you will be responsible for managing assigned client accounts, providing support, and offering proactive solutions.Key Responsibilities:Communicate regularly with clients via...


  • Cape Town, Western Cape, South Africa Powerfleet Full time

    About the RoleWe are seeking a highly skilled Customer Success Strategist to join our team at Powerfleet. As a key member of our Client Services department, you will play a pivotal role in ensuring our customers achieve their desired outcomes with our solutions.As a strategic advisor, you will guide customers through onboarding, drive adoption, and foster...


  • Cape Town, Western Cape, South Africa Pepkor Speciality Full time

    As a Customer Success Expert, you will play a critical role in ensuring the satisfaction of our customers. You will work closely with our community to understand their needs and develop strategies to meet those needs. Your primary goal will be to build long-lasting relationships with our customers and promote the DUNNS Brand.You will have the opportunity to...


  • Cape Town, Western Cape, South Africa Trending Talent Solutions Full time

    About This RoleWe are seeking a Customer Success Director to join our team. In this role, you will be responsible for managing key customers, maximizing sales opportunities, and contributing to the overall growth in sales volumes and product mix.The ideal candidate will have a minimum of 5 years relevant and proven management experience in the FMCG...


  • Cape Town, Western Cape, South Africa graylink Full time

    Job Location : Western Cape, Cape Town Deadline : April 07, 2025DescriptionGraylink is a leading technology provider delivering innovative recruitment and talent software solutions to private corporate and public sector customers, and we are growing We are looking for a strategic, results-driven Customer Success Lead to head up our Account Management and...

  • Customer Success Lead

    18 hours ago


    Cape Town, Western Cape, South Africa graylink Full time

    Job title : Customer Success LeadJob Location : Western Cape, Cape TownDeadline : April 07, 2025Quick Recommended LinksJobs by Location Job by industries Description    Graylink is a leading technology provider delivering innovative recruitment and talent software solutions to private corporate and public sector customers, and we are growing We are...


  • Cape Town, Western Cape, South Africa Huntswood Full time

    Inbound Sales Opportunity at HuntswoodWe have an exciting opportunity for a skilled sales professional to join our inbound sales team. As a customer success specialist, you will work closely with customers to understand their needs and provide tailored solutions.Job Description:Explain the value proposition to customers.Conduct customer needs...


  • Cape Town, Western Cape, South Africa Powerfleet Full time

    Location: Cape Town (On-site)Department: Client ServicesPosition OverviewThe Customer Success Manager plays a pivotal role in ensuring Powerfleet's customers achieve their desired outcomes with our solutions. You will act as a strategic advisor, guiding customers through onboarding, driving adoption, and fostering long-term partnerships. By proactively...


  • Cape Town, Western Cape, South Africa The Legends Agency Full time

    Location: Cape Town, South AfricaJob Type: Full-time | Monday to Friday, 9 AM to 5 PM (UK Hours)Are you a highly motivated professional with a keen eye for detail, exceptional communication skills, and a strong ability to manage multiple cases efficiently? Do you have experience in complex lending, financial services, or the legal sector? If so, we want you...


  • Cape Town, Western Cape, South Africa Parvana Full time

    Job title : Customer Success Manager (SaaS Environment)Job Location : Western Cape, Cape TownDeadline : April 13, 2025Quick Recommended LinksJobs by Location Job by industries What you will be doing:Maintain good customer relationships to ensure satisfaction and retention, while employing business strategies to enhance product adoption, retention,...


  • Cape Town, Western Cape, South Africa West Coast Personnel Full time

    My client empowers businesses to create impactful, personalized interactions with their customers, significantly boosting conversion rates, by offering Enterprise and SMB clients a platform to craft and design highly personalized landing pages and deliver them through SMS, while ensuring a mobile data cost-free experience for consumers in South Africa. This...


  • Cape Town, Western Cape, South Africa West Coast Personnel Full time

    My client empowers businesses to create impactful, personalized interactions with their customers, significantly boosting conversion rates, by offering Enterprise and SMB clients a platform to craft and design highly personalized landing pages and deliver them through SMS, while ensuring a mobile data cost-free experience for consumers in South Africa. This...


  • Cape Town, Western Cape, South Africa NOA Group Full time

    About the RoleNOA Group is seeking an experienced Customer Success Manager to join our Trading Operations team. As a key member of our customer success function, you will take end-to-end responsibility for the success of our customer relationships from post-contracting through onboarding and long-term supply phases.


  • Cape Town, Western Cape, South Africa CV Library Full time

    At CV-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets.We are in a period of accelerated growth, following a year of key strategic acquisitions and significant investment across all parts of the business from Tech and Data to...


  • Cape Town, Western Cape, South Africa Tbwa ChiatDay Inc Full time

    NMI is excited to add a Customer Success Manager to our growing team. The Customer Success Manager will be for our MRM Product reporting to Director of Customer Success, accountable for retention, renewals, and customer health monitoring.Job Description:As a Customer Success Manager (CSM), you will be a key advocate for our MRM customers, ensuring their...


  • Cape Town, Western Cape, South Africa Aerobotics Full time

    We are looking for a Customer Success Manager to join our Customer Success Team based in Cape Town.About AeroboticsOur mission is to provide intelligent tools to feed the world. We do this by providing tree and fruit insights to growers in 18 countries around the world, enabled by drone imagery and artificial intelligence.We have analysed over 280 million...


  • Cape Town, Western Cape, South Africa Tbwa Chiat Day Inc Full time

    NMI is excited to add a Customer Success Manager to our growing team.The Customer Success Manager will be for our MRM Product reporting to Director of Customer Success, accountable for retention, renewals, and customer health monitoring.Job Description:As a Customer Success Manager (CSM), you will be a key advocate for our MRM customers, ensuring their...


  • Cape Town, Western Cape, South Africa Quicket Full time

    Quicket provides Africa's leading ticketing, streaming, and fundraising technology platform.With millions of users across the continent, we drive growth in the business, entertainment, cultural, and social sectors, creating jobs and boosting incomes, for individuals and businesses alike.But we don't stop there.We believe in equal access and diversity, and...


  • Cape Town, Western Cape, South Africa PST Full time

    Develop and maintain strong relationships with key clients, serving as their trusted advisor and primary point of contact for all inquiries, issues, and escalations.Collaborate with clients to understand their business objectives, challenges, and requirements, and provide tailored recommendations on how our customs data and software solutions can address...