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Technical Problem Solver
1 week ago
Job Description:
Bidvest Bank Limited is seeking an experienced Systems Analyst to join its team. As an IT Support Analyst, you will be responsible for providing technical support and assistance to employees, customers, or stakeholders, resolving system issues in a timely and efficient manner.
Responsibilities:
- Respond to and resolve technical issues via phone, email, chat, or in-person.
- Analyze and troubleshoot application and system problems.
- Resolve technical issues promptly and efficiently, escalating complex issues to senior technicians or management as needed.
- Maintain accurate records of technical issues, resolutions, and user interactions.
- Provide guidance and training to users on software, application, and system usage.
- Ensure adherence to IT policies, procedures, and industry regulations.
Qualifications:
- Degree in Information Technology, Computer Science, or related field.
- 4+ years as a systems analyst.
- Solid knowledge of business information systems.
- Familiarity with SQL.
- Ability to explain technical details.
- Excellent analytical skills.
- Solution-oriented.
