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Key Account Executive

2 weeks ago

Johannesburg, Gauteng, South Africa Morgan Motor Group Full time

Job Position: Customer Relationship Manager

Organisation: Morgan Motor Group

We are an established leader in the industry, known for our dedication to quality, customer-centric approach, and relentless pursuit of innovation. We are seeking a highly skilled Customer Relationship Manager to lead our customer-facing efforts and contribute to our ongoing success.

The successful candidate will have a proven track record of developing and maintaining strong customer relationships, driving sales growth, and exceeding customer expectations. You will work closely with our cross-functional teams to design and implement strategic plans that meet our customers' evolving needs.

Your key responsibilities will include:

  • Analyzing weekly sales data to understand performance and pinpoint opportunities for improvement.
  • Developing and executing strategies to enhance sales volume and profitability.
  • Preparing regular reports on sales performance in specific regions, highlighting key findings and potential avenues for growth.
  • Planning and conducting customer meetings to foster ongoing engagement and feedback.
  • Monitoring competitors and providing actionable insights and recommendations.
  • Effectively managing customer pricing and Root Cause Analysis processes.
  • Nurturing strong relationships with clients and internal stakeholders through proactive communication.
  • Providing expert technical assistance to customers, addressing their concerns promptly.
  • Cultivating collaboration with warehouse personnel to guarantee seamless claim processing.

Desired Qualifications and Skills:

  • Degree in Food Technology or related fields.
  • Minimum three years of sales experience, preferably in FMCG settings.
  • Proven expertise in relationship-building, strategic thinking, and attention to detail.
  • Strong commitment to ethics, professionalism, and continuous growth.
  • Flexibility and adaptability to meet evolving business demands.
  • Collaborative mindset, robust interpersonal, and leadership abilities.
  • Ability to drive initiatives and lead projects.
  • Exceptional communication, negotiation, and analytical prowess.
  • Proficiency in MS Office applications, including Word, Excel, PowerPoint, and Outlook, with a bonus for SAP expertise.