Lodge Host
2 weeks ago
Key Responsibilities:
We are seeking a highly skilled and experienced Guest Experience Manager to oversee and coordinate housekeeping operations, ensuring the highest standards of cleanliness and comfort in all guest areas.
As a key member of our team, you will be responsible for facilitating guest activities and experiences, including dining arrangements and safari bookings, while ensuring a seamless experience.
You will build strong relationships with guests to enhance their stay and encourage repeat visits, addressing guest feedback and concerns promptly and professionally, working with staff to implement solutions.
Collaboration with various departments is essential to ensure consistency in service and adherence to lodge protocols.
Requirements:
- Previous experience in a lodge or hotel environment, ideally with a strong background in housekeeping.
- Excellent communication and interpersonal skills.
- Strong organizational abilities and attention to detail.
- A proactive approach to problem-solving and guest service.
- Ability to work flexible hours, including weekends and holidays.
- Passion for wildlife and commitment to creating exceptional guest experiences.
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