Lodge Operations Manager

2 weeks ago


Nelspruit, Mpumalanga, South Africa Kencorp Executive Search Full time
Lodge Operations

• Coordinate guests reservations, check-ins, and check-outs
• Ensure a welcoming and friendly environment for guests
• Address guest concerns or complaints
• Arrange Bush delights, special occasions, and holidays

• Supervise lodge staff, create work schedules, and assign tasks
• Monitor staff performance, order stock, and manage assets
• Oversee financial transactions, including guest bills, accounts payable, and receivable

• Host guests, lead game drives, and maintain gardens and equipment
• Perform basic vehicle maintenance and ensure property upkeep
• Meet industry agents, greet guests, and host administrative duties

Requirements

• 5+ years of management experience in a 5-star lodge environment
• Hospitality management diploma or equivalent
• Strong leadership skills and ability to motivate a diverse team
• Excellent operational experience in HR, admin, finance, FOH, and guest experience
• Good MS Office experience, familiar with NightsBridge Booking platform and Extranets
• Strong interpersonal and communication skills, and attention to detail
• Valid South African citizenship, no pets or children on site

• 5+ years in a game ranger role, FGASA level 2, and valid drivers license
• Professional and presentable, ability to operate independently, and valid first aid certificate
• Valid rifle accreditations, ARH Trails Guide qualification, and computer literacy
• No pets or children on site, South African citizenship

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