Digital Infrastructure Expert
2 weeks ago
We are seeking a seasoned Digital Infrastructure Expert to join our team. The ideal candidate will have extensive experience in managing complex cross-technology infrastructure and possess strong analytical skills.
About the RoleThis position involves providing expert-level support for clients, resolving technical incidents, and maintaining a high level of service quality. The role requires strong problem-solving skills, attention to detail, and the ability to work effectively in a pressurized environment.
Key Responsibilities:- Ensure that assigned infrastructure at client sites is configured, installed, tested, and operational.
- Perform necessary checks, apply monitoring tools, and respond to alerts.
- Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail.
- Assist in analyzing, assigning, and escalating support calls.
- Investigate third-line support calls assigned and identify the root cause of incidents and problems.
- Report and escalate issues to 3rd-party vendors if necessary.
- Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by the company.
- Proactively identify opportunities for work optimization, including opportunities for automation of work.
- Couch L2 teams for advanced technical troubleshooting and behavioral skills.
- May manage and implement projects within technology domains, delivering effectively and promptly per client-agreed-upon requirements and timelines.
- May work on implementing and delivering Disaster Recovery functions and tests.
- Perform any other related tasks as required.
- Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
- Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role).
- Relevant certifications include (but are not limited to) - CCNP or equivalent certification. CCNP in Security or PCNSE certification or Firewall Vendor-related certification is good to have along with advance technical certification like CCIE, CISSP. VMware Certified Professional: Data Centre Virtualization. VMware Certified Specialist – Cloud Provider. VMware Site Recovery Manager: Install, Configure, Manage. Microsoft Certified: Azure Architect Expert. AWS Certified: Solutions Architect Associate. Veeam Certified Engineer (VMCE).
- Seasoned Managed Services experience handling complex cross-technology infrastructure.
- Seasoned experience required in Engineering function within a medium to large ICT organization.
- Seasoned working knowledge of ITIL processes.
- Seasoned experience working with vendors and/or 3rd parties.
- The salary for this position is estimated to be around $90,000-$110,000 per year, depending on location and experience.
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
- Ongoing training and development opportunities to enhance your skills and career prospects.
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