Cloud Infrastructure Manager

3 weeks ago

Port Elizabeth, Eastern Cape, South Africa NTT Full time
Job Description:

We are seeking a Cloud Infrastructure Manager to join our team at NTT DATA. This individual will be responsible for ensuring the efficient operation, optimization, and continuous improvement of managed services and manages and deploys targeted managed services programs to help accelerate sales, client engagement, and service delivery.

Key Responsibilities:

  • Contributes to the financial performance of Managed Services within a Region/Country or Managed Services function, including growth, delivery profitability, and technology innovation.
  • Oversees the execution of the specific, actionable, and measurable managed services goals across the team.
  • Gives input on the delivery of the roadmap development of managed services service/product offers to be taken to market.
  • Gives input on the managed services service/product value propositions ensuring that it is easily understood.
  • Works with senior management to create strong interlocks between sales force teams and managed services delivery.
  • Ensures standards are set for client satisfaction and ensures the implementation of client service policies, procedures, and standards that will ensure the continued satisfaction of clients.
  • Ensures a culture of continuous improvement within the team, implementing best practices and driving process enhancements.
  • Continuously assesses and optimizes service delivery processes, tools, and methodologies to enhance service quality.
  • Participates in the development and execution of new delivery methodologies and ensures alignment to best practice.
  • Contributes to the preparation of bids and proposals to clients and remains up to date with deals in the pipeline to ensure a smooth transition from sales to delivery.
  • Manages and mentors the team within remit to ensure achievement of team and individual objectives.
  • Organizes and presents seminars, work sessions, and advanced workshops on relevant information technology aspects.
  • Collaborates with vendors and partners to ensure seamless integration of third-party services within the managed services environment.
  • Generates regular service performance reports, analyzing key metrics and trends, and providing insights to improve service delivery.
  • Maintains an up-to-date service catalogue with service offerings and corresponding service level agreements.

Requirements:

  • Bachelor's degree or equivalent in Information Technology or Business Administration or related field.
  • ITIL certification is advantageous.
  • Knowledge on the following technologies Cloud infrastructure networks Storage Technologies Microsoft infrastructure applications SCCM / WSSUS / Azure Autopatch Hypervisor Technologies (VMWare / Hyper-V)

About NTT DATA:

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.

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