Call Center Specialist

7 days ago


Cape Town, Western Cape, South Africa Surgo HR & Training Full time

About the Job

Surgo HR & Training seeks an experienced Sotho Speaking Customer Service Advisor to work in Century City. The successful candidate will provide top-notch customer support and respond promptly to general inquiries.

The ideal candidate should have:

  • At least 12 months of uninterrupted inbound call center experience
  • Familiarity with healthcare, insurance, financial, or administration industries, as well as knowledge of relevant legislation
  • Excellent communication and problem-solving skills

The job requires:

  • Responding to customer calls and queries with professionalism
  • Providing customers with accurate product and service information
  • Resolving customer complaints using the company's operating system
  • Documenting call logs and reports in a timely manner
  • Supporting irate customers and escalating concerns to senior staff members when needed
  • Maintaining high productivity levels and adhering to quality standards

The successful candidate must also adhere to company policies and procedures, prioritize tasks effectively, and ensure compliance with business processes and regulations.


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